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An industry survey this summer not surprisingly found a significant decline in shop revenues this spring, but it also found shops were not continuing to lay off employees and were actually growing less concerned about weathering the storm.

Since the pandemic began, many body shops have temporarily suspended the practice of giving refurbished vehicles to deserving families, and it makes sense.

Thursday, 06 August 2020 23:01

In Reverse: The Advent of the Computer Age

In January 1980, BYTE Magazine announced in an editorial "the era of off-the-shelf personal computers has arrived."

In a previous column, I shared some best practices shops can use to improve their parts-related processes and profits. Here a few more.

At any point, a piece of technology can go from being discretionary to essential, and in many cases, this is what’s happening now with photo estimating within the collision repair industry.

When industry veteran Erick Bickett was growing up, he aspired to be an airline pilot like his dad. He realized that a 9-to-5 job wasn’t for him.

Collision repairers around the country aren’t sitting still as business conditions continued to evolve as summer began.

A friend of mine who owns a body shop always swore marketing and advertising were a waste of time and money, but now he’s singing the blues.

Although the tough times shops are experiencing in some markets aren’t over, the summer has brought some sunnier trends for the industry. 

When reports were first coming from China in early January regarding the coronavirus, Dave Gunderson, vice president of 3M’s Automotive Aftermarket Division (AAD), said the company saw the writing on the wall.

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