Wednesday, 12 May 2021 08:50

The Future of the Automotive Damage Appraisal Industry

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On April 28, the Independent Automotive Damage Appraisers Association (IADA) held a panel discussion on the “Future of Our Industry” during its 10th monthly webinar.

Moderated by Peter Sheehan Jr., executive vice president of IADA, the panelists included: IADA President Anthony Serio, Katie Herzog and Dave Mosbaek of Claim Solution, ASE’s Teresa Bolton, George Arrants from the ASE Education Foundation, and Brad Fancher with Allen Adjusting, LLC.


Sheehan kicked things off with the first question: “What should new members of our industry do to prepare for the future?”


“People have expectations of entry-level skills, but that’s a scary term because ten people will give you 21 different answers about what entry-level skills should be," Arrants began. "It’s really hard to look forward to see what’s coming in the future, but the future will clearly include a tremendous amount of electrical, support and telematics systems, so we must make sure we have the basics to get into this industry, and then progress with the organizations we’re involved with.”


Mentorship and ongoing learning were hot topics.


“Find a mentor, someone with a lot of knowledge in the industry who wants to help you grow and develop yourself,” Herzog recommended.


Mosbaek urged attendees to “Learn something new every day. Don’t be intimidated; just look for the opportunities to learn.”


Fancher agreed: “Be willing to invest time and money into training. Stay humble by realizing you don’t know everything and being willing to learn and retain it. Each moment isn’t about closing a specific file---it’s about establishing a lasting career. It’s about diligence and perseverance. If you fall, get up.”


“Technological advances in today’s vehicles are coming at us quickly," Bolton added. "We have to train continuously to keep up.”


“We must embrace technology," Serio said. "Our industry will have to deal with...

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