Thursday, 13 August 2020 10:06

Mark Olson: Get it Right the First Time

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Mark Olson presents last year’s version of the Bulletproof File during NORTHEAST 2019. Mark Olson presents last year’s version of the Bulletproof File during NORTHEAST 2019.


This year’s Collision P.R.E.P. program commenced Aug. 6 with “Documenting for Repair Process and Liability, and Building a Bulletproof File,” presented by Mark Olson of VECO Experts.

Hosted by the Washington Metropolitan Auto Body Association (WMABA), Collision P.R.E.P. is the educational portion of AASP/NJ’s Virtual 2020 NORTHEAST Automotive Services Show.


“There’s a much bigger picture than what you’re probably already doing in your shop,” Olson began. “You’ve got to get it right the first time. You don’t have a second chance to get the right information. As soon as the car enters your shop, you need to start taking pictures of the vehicle and the condition it’s in---once you tear it down, you won’t be able to do this. Pictures are cheap and easy, so there’s no excuse for not taking tons of pictures, even if you don’t need all of them.”


Looking at a Nissan Sentra with scratches on the left rear side of the bumper cover, Olson pointed at the Nissan position statement, which dictates the part must be replaced with OEM parts.


Olson asked attendees if they think collision repair is getting more difficult than in the past and how many support legislation for OEM procedures being made into law.


“Collision repair has never been easier," Olson said. I"t has changed and gotten easier, but be careful what you wish for legislatively. You don’t want this to be a law---if you repair that bumper instead of replacing it, you’ve broken the law and are subject to criminal penalties.”


After stressing the importance of proper OEM repairs, Olson shared VECO Experts’ 10-step repair process.


“If you follow those 10 things on every vehicle every time, you’ll have a predictable outcome in your facility, but most shops are only doing 40% of that right,” Olson said. “You are going to get shot at. Can your shop withstand it? Are your files bulletproof?”


At some point, all shops experience an issue with a vehicle, and what is said and done next can have a huge impact on the outcome.

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