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Chasidy Rae Sisk


Chasidy Rae Sisk is a freelance writer from New Castle, DE, who writes on a variety of topics.

She can be reached at crsisk@gmail.com.



Tuesday, 07 April 2020 19:16

Special Edition April CIECAst Focuses on How Collision Industry is Addressing Challenges Created by the Coronavirus

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“We’re going to be engaging with customers on levels we’ve never engaged with them before,” Risley said.


He concluded with a quote from John F. Kennedy: “Change is the law of life. And those who look only to the past or the present are certain to miss the future.”


McMillon, owner of Cocoa Auto Salvage in Florida and executive committee member of ARA, spoke about the temporary process changes implemented in her business due to COVID-19.


Due to higher than typical volumes and a failure to respect established boundaries, she closed her U Pull It Yard, as well as the full-service lobby; however, she assured everyone, the business is still 100% operational, offering curbside loading, pickup and shipping.


Customers are required to prepay for orders, unless they already have a charge account, to minimize contact for drivers, and adjustments are handled virtually.


"Most customers have been really understanding of these temporary changes---we’re all just trying to get through this,” McMillon said.


Since volumes have decreased, Cocoa Auto Salvage is using the downtime to evaluate the settings in its electronic platforms and review its inventory. Special projects like reorganization, auditing and maintenance fill the time as well.


“I currently have more time to work on my business instead of in my businesses, and I’m trying to take full advantage of that,” McMillon said.


McMillon encouraged CIECAst participants to prepare for what comes after we make it to the other side of this disaster.


“When we do, there will be a lot of opportunities for recycled parts. We have to get through this together. Take care of your employees, customers, vendors and each other, and appreciate the opportunities that lie ahead of us,” she said.


Weidmann then introduced Anderson of Collision Advice, who began by sharing a synopsis of the things he’s hearing from shops around North America.


Some shops have a lot of work, and some have minimal. He praised the OEMs and rental car companies for continuing to service shops and customers.

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