On Feb. 13, CIECA offered a CIECAst webinar entitled “Utilizing Technology to Thrive and Not Just Survive in 2020” with Mike Anderson of Collision Advice.
Topics included eliminating human disruption, how AI will impact collision repair facilities, electronic quality control checklists, text reminders, customer updates using technology and much more.
CIECA Executive Director Ed Weidmann began the webinar by welcoming attendees and introducing Anderson. After covering antitrust and competition guidelines, Anderson dove into a discussion about eliminating human disruption.
“It is no secret that more and more admin tasks are being added to collision repair facilities,” Anderson said.
“Due to this fact, we, as collision repairers, must find ways to utilize technology to work smarter, not harder, and improve our efficiencies.
"We must also find ways to eliminate human disruption so that we can stay on task and not get side-tracked. Claims count is also declining, and we need to utilize technology to counter this.”
Recommending shops reevaluate their staffing, Anderson pointed out estimators can’t handle the same workload as they could in the past, due to the increased admin time needed to research OEM procedures, source parts due to insurance requirements, meet customer service expectations and more.
He urged, “We MUST embrace technology to reduce the workload of your staff.”