“Intrepid Direct is committed to improving the industry and promoting excellence for our customers,” Willett said. “We know the increasing complexity and liability the members of this industry face to meet OE vehicle repair standards, attract and train new talent, stay up with technology, and grow margins.”
Before insuring a shop, Intrepid Direct utilizes a screening process that includes being an I-CAR Gold shop, having the ability to pull OEM procedures on demand and verifying that there are other strong quality control processes in place.
“We’re willing to work with shops that are close to those standards, because they’re cognizant of what they can and can’t do—but, we’re the only one doing any of this,” Willett said. “Very few insurers even ask about OEM repairs, and when they do, it’s just an underwriting question.”
With increasing complexity and ever-changing requirements leading to increased liability potential, shops could benefit from an insurer who understands their exposures and is experienced at handling claims.
“Faulty repairs can become the potential for large lawsuits. Shops end up getting advice from an insurer who isn’t used to dealing with these claims—telling them to accept liability or to fight it,” Willett warns. “The insurer doesn’t know the industry, so they hire an independent adjuster.”
Willett said a fully-integrated insurance solution is necessary for collision repair facilities. “There’s definitely a need to protect your shop against the trend by most insurance carriers to pull back on limits, coverages, claims and services.”
“When dealing with business insurance that ensures a collision center, you want someone who understands the claims process,” Mays said. “Intrepid Direct understands the complexities of coverage relative to work liability, building requirements, loss of use and so much more.”
For more information, visit IntrepidDirect.com.