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Stacey Phillips

Stacey Phillips photo

Stacey Phillips is an award-winning writer for the automotive industry based in Southern California. She has more than 25 years of experience as an editor and writer and has assisted a wide range of businesses and fields. In addition, Stacey has co-authored two books.

 

She can be reached at stacey@radiantwriting.com. 

 
Tuesday, 08 June 2021 15:21

Best Body Shops’ Tips: Jake Rodenroth of asTech Shares Insights on Collision Repair Diagnostics

Written by
Jake Rodenroth, asTech’s director of OEM and industry technical relations, wearing augmented reality glasses. Jake Rodenroth, asTech’s director of OEM and industry technical relations, wearing augmented reality glasses.

Index

...use the scan tools identified in the service manual to ensure the repair is completed correctly and can be defended if necessary.

 

Some shops use aftermarket tools to help keep costs down, but Rodenroth cautioned they might not capture everything regarding scanning and diagnostics.

 

“Scan tools aren’t magic wands,” he said. “They don’t just fix the problem for you. We need to figure it out. Only the combination of the correct tools, the OEM service manual and a trained technician can repair a vehicle effectively.”

 

When it comes to invoicing, Rodenroth recommends itemizing everything done with the vehicle, and says this is especially important with ADAS calibration.

 

He advises shops to research the marketplace and identify the price of scans being charged and the tooling used.

 

Rodenroth estimates the current market value of a scan is $50 while OEM diagnostics, whether done by a dealer, mobile vendor or another third-party, averages about $120.

 

New Customers, Telematics & Over the Air (OTA) Updates

 

Looking forward, Rodennoth said vehicle owners will increasingly become more connected to their vehicles, especially with a new generation of consumers, Generation Z. Often referred to as “Zoomers,” those included in this demographic were born middle to late 1990s to the early 2010s, and are what Rodenroth refers to as “digital natives.”

 

“They aren’t afraid to use mobile apps in everything they do, whether it’s ordering a coffee or checking the health of their car,” he said.

 

Over the next five years, Rodenroth predicts...


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