1) Don’t criticize, condemn or complain.
2) Give honest sincere appreciation.
3) Arouse in the other person an eager want.
4) Become genuinely interested in other people.
6) Remember that a person’s name is the sweetest sound to them, in any language.
7) Be a good listener. Encourage others to talk about themselves.
8) Talk in terms of the other person’s interest.
9) Make the other person feel important and do it sincerely.
10) The only way to get the best of an argument is to avoid it.
11) Show respect for the other person’s opinion. Never say, “You are wrong.”
12) If you are wrong, admit it quickly and emphatically.
13) Begin in a friendly manner.
14) Get the other person to say, “Yes, yes.”
Q: How can a performance group be beneficial?
A: A good performance group will demonstrate how to achieve a higher level of success than you could most likely do by yourself. These types of groups often provide training and coaching and help develop standard operating procedures (SOPs) for your shop.
Many performance groups will track data on each shop, whether it’s financial, performance or both. Sometimes they even track marketing as well. You can then learn from analyzing the numbers in the group. Data can be really powerful for business growth, especially when you are sharing the information.
Performance groups also offer 20 group-type meetings, purchasing programs and assist with insurance questions, I-CAR training and OEM certifications.
Q: Are there other groups you recommend taking part in?
A: There are also non-industry networking groups/organizations such as your local church, the Chamber of Commerce, Rotary, Kiwanis and Business Network International (BNI). Even the school PTA and athletic booster clubs can be good for networking.
Overall, I’ve found that the business community can help grow your business after you get integrated in these types of organizations. They are very valuable resources.