He then asked attendees what method of collision repair they believe provides the fastest cycle time opportunity overall; nearly 70 percent responded that doing the repair is by far the fastest. Robaina concurred and said that in most cases, repairing a part is the fastest cycle time opportunity.
“We all know that it’s much easier to get an authorization from an insurance carrier for repair rather than it is for replace,” said Robaina.
If a shop takes into account the additional effort required to obtain approval to order a part and receive it, especially if it’s on back order, the decision to repair (while meeting OEM requirements to do so) can increase a shop’s gross profit. This is primarily due to the fewer number of days a vehicle sits on the premises waiting for a new part to arrive. By doing the repair, Robaina said it not only improves cycle time, but CPO status is maintained according to the manufacturer’s program. There is also a lower length of rental time and CSI (Customer Satisfaction Index) is improved.
For more information about Robaina Direct, visit www.CollisionRepairTools.com, contact Bryan Robaina at firstname.lastname@example.org or call 949-945-2163. For training information, email email@example.com.