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Stacey Phillips

Stacey Phillips photoStacey Phillips is a freelance writer for the automotive industry based in Southern California. She has 20 years of experience as an editor including writing in a number of businesses and fields.


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Tuesday, 01 May 2018 19:40

The Best Body Shops’ Tips: 10 Steps to Collision Repair Success From VECO Experts

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10. Proper vehicle protection 

Are the vehicle’s windows rolled up or the openings covered? Are fluid lines capped and pigtails covered? These are just some of the items Olson said to be aware of in regard to proper vehicle protection. 

Risks to Avoid

Every month, VECO Experts visits body shops throughout the United States to help them find their weak spots and elevate their operations. Part of this includes addressing the 10 steps to quality collision repair. Those that have been completed the way they were designed are marked green, the ones partially done are marked yellow and red is for tasks not being addressed at all. 

“When you look at these 10 checkpoints, you can see very quickly what the scope of your shop is,” he said. “The goal is to get all of these green, [indicating they’re] appropriate.” 

He highlighted the “Big Rocks” he notices in shops---those things he considers high risk to their companies.

“These are the things that could possibly put you out of business,” he said. 

They include not using the quality control sheet as designed, 200 amp welders not being used when appropriate and neglecting to review and follow OEM procedures. Olson recommends reviewing all of the information relevant to the vehicle with the technicians and manager, having them sign it, then taping it to the car and taking a photo.

“Accountability will go way up with that very simple step, and that way you know it happened,” he said.

Another high risk for body shops is not using enough cavity wax. 

“Every technician---if doing heavy structural repairs---should be using at least a can a week of cavity wax,” said Olson. “What we find is that they might buy two or three cans a month or they might buy one can per quarter. That’s clearly not enough.” 

Olson said many shops do not understand the importance of doing a test weld and destroy. He suggested documenting this test every time in the file in case the information is needed later. In addition, he reminded participants on the call to ensure equipment is properly maintained and operable. 

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