5. Proper welds
In addition to ensuring shops are utilizing the proper welding equipment, Olson suggests doing a test weld and destroy every time.
“This is not new---I-CAR has been saying this and teaching this since the 1980s and it is in accordance with American Welding Society (AWS) standards,” he said.
6. Proper corrosion protection
Olson advises shops to be aware of how much cavity wax they are buying.
“If you aren’t buying a can a week per technician, you’re probably not properly corrosion protecting,” he said. “If you don’t corrosion protect it, whatever work you do is likely not going to last.”
7. Proper use of quality control (QC) sheet
Although the majority of body shops use a QC sheet of some kind, Olson said they are often not used correctly.
“It’s either being ‘pencil whipped,’ meaning you put it [the QC sheet] on a car and at the end of the job, the detailer checks every box, or it is in the paint department not filled out yet, but miraculously at the end of the job it is,” said Olson. “That’s not a quality control system; that’s a pencil whip form. You might as well not even have it because what you are teaching your techs to do is just fill in the boxes.”
8. Proper refinish
When doing a repair, Olson pointed out the importance of a proper refinish.
“The color has to match the exterior as well as the underhood,” he explained.
This means the vehicle needs to look the same as it did before, rather than painting the underhood color the same as the exterior. He also said to pay close attention to the texture, back sides and gravel guard.
9. Proper use of intake (check-in) SOP
“The proper use of an intake check-in SOP is to fill out every blank every time,” said Olson. “If you have a box on the form that you aren’t going to use, take it off the form.”
A free check-in form can be obtained by emailing email@example.com with the subject line “Request Check-in Form.”