Whether a body shop is looking to increase productivity, enhance team performance or foster better leaders, Adrianna Marino said emotional intelligence can help achieve such business goals and be a key factor in running a successful company.
The North American sales training leader at AkzoNobel spoke to a group of body shop owners and managers about the benefits of emotional intelligence during an AkzoNobel Acoat Selected performance group meeting in San Diego, CA.
“Emotional intelligence is a way of recognizing, understanding and choosing how we think, feel and act,” said Marino. “It shapes our understanding of ourselves and interactions with others.”
Someone who has low emotional intelligence may feel misunderstood and unappreciated, blame others for their problems and is subject to emotional outbursts and moodiness. In contrast, Marino said those with high emotional intelligence learn and adapt to audiences and situations, assume responsibility and take control of their performance and productivity.