Beverly CoachCraft Calls Industrial Finishes and Systems ‘More Than Just a Distributor’ (article continued)
Referrals are a big piece of the puzzle at Beverly CoachCraft. “We walk the walk as far as car repairs go, and as a result, we have created a large amount of goodwill in the trade and with the customer. We have a ton of repeat business in a very interesting high-end market on the west side of Los Angeles.”
When Thompson and Schimpke were looking for the right company to provide all their AkzoNobel paint supplies and allied products, they traveled to the Industrial Finishes and Systems headquarters in Eugene, OR.
“We spent a few days with the owner, Stu Barr, and their team and realized rather quickly that our beliefs aligned strongly with theirs,” Thompson said. “They are the real deal, there’s no doubt about it. They’re straight shooters and we respect that because the reputation doesn’t fix the car. We have to climb that hill every day.”
Thompson and Schimpke were looking for market share in Los Angeles and wanted a new business partner that could help them.
“Industrial Finishes had a lot of innovative ideas with regards to helping us with our billing to the insurance carriers,” Thompson said. “In addition, they have some great technology to monitor our liquid consumption and our consumables, which was important to us. They’re definitely interested in us being successful so that we can buy more of their services and products. It’s a win-win, and I can rarely say that about a vendor-buyer relationship.
“We are very impressed so far and they’re continually impressing us more and more,” Thompson said. “They have really gone the extra mile to be sewn into our business. We share their core values, which made the change an easy decision.”
With four people dedicated 100% to providing exemplary customer service for Beverly CoachCraft, Thompson is delighted with everyone at Industrial Finishes and Systems, and looking at a bright future with them on his team.
“They are a lot more than a distributor,” he said. “Product support is so vital in this industry, and Industrial Finishes and Systems is a lot more than just being our jobber. It was very easy to onboard them and everything has happened just like they told us it would.”
Industrial Finishes and Systems
LinkedIn: @Industrial Finishes and Systems, Inc.
To read more auto body shop profiles from the June 2023 Shop and Product Showcase, click here.