asTech Helps Lexus of North Miami Collision Center Decrease Cycle Time by 2 Days (article continued)
Lexus of North Miami Collision Center and Lexus of Pembroke Pines Collision Center house John Bean machines from asTech. Martin said the asTech devices hook up to cars in each shop so in-house technicians can communicate with asTech technicians in Texas.
“One of the main benefits of using asTech is having the pre- and post-scans printed,” he said. “This allows us to understand the vehicle damages when they arrive at our facility and also helps us determine what is related and not related to the accident.”
Martin explained why having this printout gives them peace of mind.
“We receive a printout and a copy that state how all the calibrations were completed,” he said. “That way, if we have a return and somebody tries to say, ‘Well, you guys didn’t fix something correctly,’ we have a date and timestamped report showing exactly when and what we did.”
Martin said the printouts are also very important to their insurance partners.
“Our insurance partners prefer to have those reports when the cars come in because it helps them also determine if the damage at hand is related to the loss,” he explained. “This is possible because the asTech reports give specific information to the code that may be on in the car.”
Martin said the average vehicle at Lexus of North Miami Collision Center and Lexus of Pembroke Pines Collision Center has between two and four calibrations, not including the pre- and post-scans.
“Using asTech for calibrations has allowed our facility to decrease cycle time by approximately two days while increasing the quality of the repair,” he said. “Plus, the asTech portal makes it possible for our associates to access all invoices and scan reports minutes after the scans finish.”
Martin said Lexus of North Miami Collision Center and Lexus of Pembroke Pines Collision Center consider asTech one of their essential business partners.
“At the end of the day, if a shop isn’t performing calibrations, they’re not returning the car to pre-loss condition,” he said. “If you’re not calibrating the blind spot monitor, how do you know where the radar is aimed? If there is a lane keep assist in the front, how do you know without calibrating that the lane keep radar is aimed toward the center of the road? So, when you’re not returning a car to pre-loss condition, it creates a lot of liability."
To read more auto body shop profiles from the June 2023 Shop and Product Showcase, click here.