AirPro Diagnostics Helps Precision Body & Paint’s 5 Locations Complete a Certified Repair (article continued)
AirPro uses OEM software and comprehensive multi-brand diagnostic applications directly connected to the vehicle while remotely operated by brand specialist diagnosticians.
Reichen has known the AirPro Diagnostics team for many years, being part of Collision Industry Conference (CIC) committees and seeing each other at tradeshows and SkillsUSA competitions.
Precision began using AirPro’s services when it was established in 2016. Working with the company’s remote brand specialists for so many years, Reichen has found the team has always been ahead of the game.
“They are constantly in a research and development stage and they do a really good job of staying up with current trends,” he said. “When a new product line comes out, they’re prepared for it.”
He has also been impressed with AirPro’s training and support. As new EVs come on the market, such as Rivian, Lucid and Polestar, Reichen said the AirPro team helps them navigate through the repair.
When Precision employees have a unique situation with a calibration or scan, they are matched with someone with that level of expertise. He said it makes a huge difference having a technician talking to a technician.
“The AirPro technicians are skilled in their product line and if they can’t solve it, they will find somebody within their organization and call us back so we’re never left without a resolution,” he said. “They are always a phone call away. They truly are specialists.”
For shops that feel they have the capability to service 45 brands on their own, Reichen said it’s not a reasonable expectation. With the price of OEM scan tools and targets, it can become very costly for a collision repair facility to invest in the equipment needed to repair vehicles.
By using AirPro’s services for scanning and calibrations, Reichen said they can rest assured that vehicles are being scanned with a factory scan tool and a certified repair was completed.
“We know when we finish the repair and give the vehicle back to the customer, we can be very comfortable that we’ve restored the safety features,” he said.
Since using AirPro, Reichen has always admired the products they produce and their commitment to ensuring the vehicle is repaired properly.
“What I appreciate is they have their hand on the throttle and that’s a testament to that fact that they know what repairers need,” he said.
To read more auto body shop profiles from the June 2023 Shop and Product Showcase, click here.