How does your shop’s billing practices differ from other shops? Are other shops being paid for procedures you’re doing but for which you’re not being compensated?

Those questions form the basis of a new series of industry surveys being conducted as a joint project by CollisionAdvice and CRASH Network.

“The training and consulting work I do has shown me that many shops aren’t aware of non-included items and operations they are doing but not itemizing on estimates,” Mike Anderson of CollisionAdvice said. “These surveys will help shops understand what these operations are, and whether other shops seek and receive compensation for them – or if they truly are ‘the only one.’”

The first of these surveys, which covers refinish-related items and operations, is available online (CLICK HERE) now through April 30. Similar surveys on other aspects of repairs will be conducted later this year.

Anderson said the surveys, which will take about 15-30 minutes each, should be completed by the shop owner, manager or estimator who is most familiar with the shop's billing practices and the payment practices of the largest national insurers. Each individual shop location (whether a stand-alone business or part of a multi-shop operation) may submit one response to the survey.

Each shop's individual responses will be held in the strictest confidence and not released in any way. Only cumulative data will be released through CollisionAdvice and CRASH Network. Participants who choose to provide optional contact information will receive an executive summary of the survey findings.

To take the survey, visit:

CollisionAdvice ( is an independent training and consulting firm featuring some of the most respected and experienced experts in the collision repair industry. Mike Anderson and his team offer real-world, cutting edge training and guidance both in the classroom and one-on-one in the shop.

CRASH Network ( is an independent source of news and information not found anywhere else in the collision repair industry. It offers subscribers a quick-to-read weekly summary of key information and perspectives.

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