Last Chance for Collision Repairers to Grade Insurers’ Performance

Shops have until Dec. 15 to grade how well carriers' claims practices help ensure quality repairs and customer service.


More than 925 collision repair professionals around the country in recent weeks have graded the performance of the auto insurers in their state through CRASH Network’s national Insurer Report Card survey---but time is running out for you to join them.

“We’ll issue the new report early in 2024 with grades for more than 75 insurance companies nationally,” said John Yoswick, editor of CRASH Network. “But we want to get as many repairers to participate as we can, because we can produce regional reports as well if enough collision repairers participate.”

To request a link to the survey, shops can visit the website before Dec. 15.

The survey asks collision repairers to grade each company based on how well the insurers' claims practices help ensure quality repairs and customer service. By assigning insurers a grade from “A+” to an “F,” shops can let consumers know which insurers prioritize safe and proper repairs and provide great customer service when consumers have a claim---and which may have some room for improvement.

The Insurer Report Card is open only to collision repairers and can be completed in as little as three minutes. All individual shop grades and identification information remains confidential.

Shops that complete the Insurer Report Card and provide an email address will be sent the results to share with their customers, at no charge, once they are compiled.

For more information about the weekly CRASH Network newsletter, visit

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