Free overnight delivery

Blankenship

    With a 100-mile delivery radius, Bill Heard boasts of free overnight delivery to most of Texas and areas of Louisiana. Fifteen local delivery drivers are contracted daily to cover the large radius around Houston. Overnight delivery reaches Corpus Christi and into the Golden Triangle. Overnight parts deliveries make it as far as Shreve-port and New Orleans Louisiana, and 2- day deliveries travel the 900-miles to El Paso, Texas.
    “The biggest way to service customers is by not charging freight to get the parts out there,” said assistant manager Bill Blankenship. “We don’t charge anything to our customers and we absorb the cost to our co-op. That’s how we offer a very competitive price.”
Focus on wholesale and powertrain
    Parts manager Kenny Williams oversees the 65,000 square foot warehouse. He has been with the company for 12 years, serving first  as assistant

Williams

manager and then becoming parts manager in 2003. Williams recruited Blankenship as assistant manager a year and a half ago.
    “We’ve made a lot of progress in the last year,” Blankenship said. “We want to be number one in powertrain in the country, and right now we’re on the top layers.”
    The parts department draws from $4.2 million dollars of parts onsite, coupled with an additional $4 million from its sister store. Wholesale manager Mark Arnold keeps close tabs on the inventory. Seventy percent of profit is derived from wholesale operations.
    “We participate in all the GM truck load purchasing program – you buy large quantities of each part on the program and that way if there’s ever a lull in production, we have it stocked,” Arnold said. “Some dealers might stock one hood, and sell one, and then have 0. Then they have to order it and wait a few days. We can just pull one off the shelf.”