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Page 2 of 2 Employee retention spells Rolex
Mike Calvert Toyota has been in business for 24 years, and Jones has been there the entire time. Owners Mike Calvert and Jay Davis reward employees who have reached 20 years of service with a Rolex watch, and both Jones and Smith have one around their wrists.
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With tough competition and deep discounts across the board in Houston, Mike Calvert Toyota sets itself apart with an outside sales rep.
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“Buying somebody a high dollar watch is really money in the bank,” Smith said. “In the business world, when you have turnover, you have a new guy and you’re always training. It’s saying something wrong about your management style if you can’t retain your employees.”
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Customers are rewarded as well with an annual barbecue for wholesale clients, with Jones and Smith at the helm. Those guys don’t mess around at the grill and the pair used to compete in chili and barbecue cook offs held at the stadium across the street from the dealership.
Giving back goes well beyond employees and customers. Mike Calvert Toyota sponsors many charitable efforts both locally and abroad, including Child Advocates, Youth Development Center and the Brookwood Home for Adults. Calvert himself has traveled to Haiti on a mission for Hope for Haiti’s Children, a charity of which Calvert is a member of the board.
“Mike is a big tall guy, he’s usually got a big old beaming smile on his face,” Smith said. “If you’re a vendor doing an employee wrong, or an employee doing another employee wrong, his face clouds up. He speaks and people listen. He’s a champion of the little guy.”
Mike Calvert Toyota
2333 South Loop West
Houston, TX 77054
(713) 558-8272
(800) 527-5368
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