Speedy delivery
 

With a run of 22,430 lines, the parts department at Allen Samuels can fill most orders and ship overnight.

Once the orders have been filled, 18 trucks set off in different directions to make the deliveries throughout Texas. The trucks follow different routes, with stops as far away as Dallas and then on to Fort Worth, Midland, Odessa and San Angelo. The deliveries continue all the way to Corpus Christi, and Laredo and around to Houston, Bryan and College Station, among other locations.
 

The delivery route has recently expanded to include Louisiana as well. Deliveries depart Allen Samuels throughout the day and into the night, and parts are dropped off at the body shops from early morning until noon.

It’s the little things that count
 

Benner prides himself on the ability to fill orders with efficiency, but he said what really matters goes well beyond that.
 

“Everybody has the same thing that they’re selling, it’s parts,” Benner said. “What separates a good dealer from a not-so-good dealer is service. Without service you’re just like everybody else. To me, we sell service. We don’t sell parts, we sell service.”
  

In the end, it comes down to the way you treat a customer, Benner said. Lead wholesale sales-man, Chuck Foster, and the rest of the crew honor this sentiment. That resonates with customers, such as Toby Cavaness, parts manager of Busker’s Body Shop in San Angelo, Texas.
 

“Every once in a while we run into really oddball stuff, whether it’s an accessory or aftermarket part,” Cavaness said. “Normally, if I have trouble finding something, Chuck knows what it is and where to find it.”
 

As one of 12 Allen Samuels dealerships in Texas, Benner can pull inventory from any of the locations.
 

Distance is not a hindrance either, and Benner said he has bought parts from California or as far away as Maine, and they are shipped overnight.

“When a customer calls and wants a part, there is no obstacle that we can’t overcome,” Benner said. “We get that part to them as quickly as possible. If it’s not available, we find it.”

For more information on Allen Samuels Dodge in Austin, call (800) 856-2728 or visit http://austin.allen-samuels.com.