According to Richie, the business rarely sublets any of the work they do—it is all done in house including airbag work, glass repair and replacement and mechanical work.
“I’m a very hands-on owner,” said Richie. Technicians work in teams at Jim and Jack’s and after a production meeting each morning, each team has an itemized list of things to do for the day. According to Richie, this is the only efficient way to keep track of the momentous amount of work coming into Jim and Jack’s.
Work is given to teams according to their past productivity, that way each employee is responsible for their own production. Richie monitors their production the same way insurers monitor Jim and Jack’s production as a whole—through cycle time and KPIs.
“We rarely have come backs,” said Richie, “We have too many measures in place to have a car come out of our shop with quality issues.”
At Jim and Jack’s the business also has three employees in charge of quality control—they do a final quality check of each vehicle that is repaired at the shop. These three employees have been with Jim and Jack’s for over 25 years and are certified technicians and inspectors; they are definitely valued by the company.
Jim and Jack’s also does a full, showroom quality detail to each vehicle that they repair before it is returned to the customer.
“60 percent of our staff have been with us for more than 15 years,” said Richie, “They’re people who have given their lives to this company.”
Richie said he is blessed to have the employees he does, employees that are very passionate and who treat the business like their own.
“That’s something you just can’t buy,” said Richie.
Richie also stressed that he has been very blessed to have some great industry relationships.
One month ago Jim and Jack’s opened a satellite location in Hermosa Beach, CA, in order to feed more work to their main location.
“Our new location has been very well received in the community,” said Richie. The Hermosa Beach location was created to help the business branch out to more of the Los Angeles area market share.
According to Richie, there are not a lot of other body shops in the area near the new location. The satellite is also located on the Pacific Coast Highway, so it sees a lot of traffic. In their first month of operation they have already received multiple offers from insurers to negotiate DRPs for the satellite location, said Richie.
According to Richie, Jim and Jack’s is able to bring in business from everywhere—”Our chips are all over the place.”
Jim and Jack’s is the exclusive collision center for 4 local dealerships, has several fleet accounts and receives work from more than a dozen DRP relationships with insurers. They also receive a large amount of walk-in traffic from customers paying out of pocket.
1605 E. Grand Ave
El Segundo, CA 90245
555 Pacific Coast Highway
Hermosa Beach, CA 90254