Thursday, 23 June 2011 16:23

NY’s Cross Island Collision, Where Training is a Family Tradition

Written by  Chasidy Rae Sisk
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Cross Island Collision, established in 1976 in Floral Park, New York, is a family-run business centrally located at the border between Queens and Nassau, making it convenient for customers to come and go with public transportation.

To view the text of this article with photos please click HERE.

George Haggerty, the father of current owner Brian Haggerty, founded Cross Island Collision which has now been in the same location for thirty-five years. George Haggerty owned several gas stations before he decided to go into the auto body business, and he opened his shop with only three employees.

What is most striking about Cross Island Collision is the longevity of the employees, which they credit to being treated like family. The  employee tenure ranges between ten and twenty years.

In addition to a respectful attitude to his workers, Haggerty believes strongly in the rententive power of training. Some shop owners seem to feel that there’s a danger in training people too well, thinking that’s leverage for the employee to seek another job. What if they leave? But Haggerty knows that’s the wrong attitude. What if you don’t train them, and they stay?


The shop employs fourteen individuals whose average tenure is between ten and twenty years. Cross Island Collision is I-Car Gold certified as well as ASE certified. Employees receive additional training in SP2, a hazardous waste management program. Employees regularly attend I-CAR courses as well as those offered by companies like Car-O-Liner, and seek input from other company trainers in order to be aware of the most current repair methods. Cross Island Collision utilizes two Car-O-Liner unibody benches, a Down-Draft booth, MIG welders and BASF waterborne paints.

The shop employs two appraisers licensed with the NYS Department of Motor Vehicles. The two full-time appraisers who work at Cross Island Collision use the Pathways estimating system.. Each of these appraisers must also pass a test given by the NYS Department of Insurance to show that they have the necessary skills to appraise damaged vehicles by testing their knowledge of the cars as well as their understanding of applicable insurance laws.

Due to the experience of the personnel, as well as insistence on quality parts, the shop stands firmly behind its lifetime guarantee on all of the work that they perform.

The shop is 12,000 square feet with an additional 5000 square feet of storage.

Cross Island Collision processes insurance claims as per the industry standard and participates in direct repair programs with Allstate and MetLife. They also participate in GEICO’s program Auto Repair Express (ARX). Additionally, the shop supports an on-site Enterprise Rent-a-Car location. They generally repair between eighty and one hundred cars each month.

As part of their efforts to aid their community, Cross Island Collision participates in the ‘Horseability’ program, designed to introduce horseback riding to autistic children as a means of therapy. The shop supports this program by raising awareness and assisting with fundraising efforts.

According to Brian Haggerty, his shop stands out because they treat their customers and employees like family, they provide exceptional customer service, and they offer pick-up and delivery services.

Cross Island Collision, Inc.
22612 Jamaica Avenue
Floral Park, NY 11001

Read 1416 times Last modified on Thursday, 23 June 2011 20:39
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