With the spring hail season upon much of the country, Dent Wizard announced that they would utilize CSi Complete's customer satisfaction indexing program as a component of overall marketing, management and measurement efforts. 

Chisum, a leading manufacturer of frame equipment, has introduced the Mustang, the world's latest drive-on frame machine. Featuring 30 tons of 360 degree pulling power, the Mustang provides over 200 tie-down positions for virtually unlimited holding options. It features front and rear removable crossmembers for easy access to vehicles. 

The marketing people call them "dog and pony shows." The home office staff travels around the country to help the field staff explain to customers what's new and exciting about their products and services. BASF's annual show came to Los Angeles in March, and the 100 attendees enjoyed both a first-class meal and an exciting look at BASF's newest refinish technologies, particularly its new line of UV primers and clearcoats. 

Finding quality aftermarket parts has been an on-going burden for the collision repair industry. In many cases, collision repair owners must order parts with the hope that they will fit properly and the repair will go smoothly. Whereas consumers depend on brand names as a sign of dependable quality, there are very few branded aftermarket parts an auto body shop owner can count on.