The Texas Independent Automotive Association (TIAA) held their September members meeting on September 15 at the Barn Door in San Antonio, TX. The meeting had 40 members in attendance; the group has been able to nearly double their attendance numbers over the past four months.
Sid Hurlbert was the guest speaker and he talked about customer service.
He talked about how answering the phone in a correct manner, and updating your voicemail, among other things, will improve customer relations.
One member and shop owner also got up and spoke briefly about the Massachusetts Right to Repair bill aimed at the 2012 Massachusetts state ballot.
The TIAA will hold their October monthly meeting on October 20 at 7pm at Pompeii Italian Grill in San Antonio.
For more information please visit www.tiaa.net.