The Georgia Collision Industry Association (GCIA) July meeting was held on July 14th at the Crowne Plaza Perimeter Atlanta NW.
Patrick Delaney from Summit Consulting International was the night's guest presenter. The presentation centered on how to improve performance in your collision shop.
Delaney’s presentation covered how to measurably improve the processes that impact the most vital areas of your business—profitability and customer loyalty.
Delaney spoke about Production Management Foundations, Measuring in Order to Manage and Making an Impact. He also discussed how to set up production controls to address the following four areas; customer interaction, managing repairs, production processes, and administrative processes.
He explained the impact each area has on the production process and how these area can affect the repair planning process. Summit Consulting has a computer program to help shops with their production management.
Refreshments and food began at 6:30 pm.
The group also discussed the upcoming 15th Annual GCIA Golf tournament and the Property and Casualty Insurance Stakeholder Advisory committee meeting scheduled for Wednesday, August 10th at 1:30PM in Atlanta (Location yet to be determined).
Please visit www.summitci.com for more information about Summit Consulting International. Visit www.gacollisionindustry.wordpress.com for updates on the GCIA.