While online bidding requirements for parts procurement have only recently entered the U.S. market, other countries such as New Zealand have dealt with parts tendering mandates by carriers for many years. This session will provide attendees with a global perspective on the economic impact of NZ based bidding programs, procedural impacts the program has had on cycle times and estimating practices, and changes the program has had on repairer/supplier relationships. It will also include a historical overview of the national rollout, changes made to the program along the way, and market impact from inception to present day; including an oration of market response at various points throughout the past eight-plus years.
"Having seen firsthand the impact PartsTrader has had on the industry here in NZ and hearing how different both PartsTrader and State Farm are saying it is going to be in the U.S., I struggle to see any advantage for repairers, or much real advantage for State Farm," shared Crowther who has been involved in the NZ collision repair industry since 1967. "This makes me suspicious of the end game, as all repairers' margins are vulnerable through this program and surely any insurer is out to maximize their profits for their stakeholders."
Rex Crowther, New Zealand
Crowther is no stranger to repairer reaction to the launch of programs such as these, as former owner of two Auckland, NZ based repair facilities for 28 years, and before he sold the business following an unsolicited offer in 2008. Additionally, Crowther served as the Executive Chairman of the New Zealand Collision Repair Association from 1999 to 2004, representing a membership base that performed more that 80% of the insurance paid collision repair work in the country. He has also served on the board of I-CAR NZ for the last ten years and was chairman for two years prior to stepping down in April of this year; and since 2004 Rex has been on the board of the Motor Industry Training Organisation (MITO), which is responsible for all motor industry apprentice and advanced training.
Rex is passionate about the collision repair industry and keen to help people on their journey from collision repairer to successful business owner. "The real winners of this program are the shoddy suppliers and the disorganized repairers in NZ because from our experience, PartsTrader does not discriminate between the good and the average," he concluded. "While the program in itself can be a good tool for difficult to find parts etc., especially here in NZ with our huge recycled parts market, it certainly has a huge detrimental effect on relationships between suppliers and repairers when its use and parts margins are mandated. It is not unusual for a parts supply that previously would have taken 24 hours to receive, to now take three to four days; despite reports from the U.S. proponents that say it will improve the parts supply process and efficiency."
A complete listing of the RDE sessions can be found at www.semashow.com/scrs. The 2012 Repairer Driven Education program is sponsored by supportive industry organizations such as SEMA, PPG, GM Genuine Parts, BASF, Ford, LKQ, Sherwin Williams, AASP, PBES and CollisionHub.