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In what the Collision Repair Association of California (CRA) calls “a major win for repairers, the Department of Insurance has put in writing conditions intended to prevent insurers from using skewed labor rates surveys to underpay the cost of collision repairs. Specifically, Gary Cohen, former DOI general counsel at the time, in a June 2007 letter to Gene Crozat, owner of G&C Autobody and president of CRA, held that an insurer survey, regardless of how it is conducted, “does not create the presumption that these surveys accurately reflect the prevailing rates charged by auto body repair shops in a specific geographic area.”