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Poor treatment of insurance company employees may explain adjuster behavior |
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Friday, 04 May 2007 |
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Page 2 of 2 If I allow some person sitting behind a desk 2,000 miles away to cut my labor times because of looking at a photo, then I must have been cheating in the first place. If we allow this to happen once then it will continue to happen. Either they use our experience and trust us or they should come write the estimate themselves. You can’t have it both ways.
To all the adjusters that are reading this, I believe your jobs are hanging by a thread. The insurance companies have realized the profits from passing the claim handling process over to us and it won’t be long until they make their next big cut, which will be more of their personnel. Soon the supervisors won’t have any troops to supervise.
I have watched the experienced adjusters disappear while a new group of young, cocky, and inexperienced adjusters take their place. This new crew is always willing to put up a fight even when it makes no sense at all.
I know two great people that work for an insurer I have been doing business with for years and they both lost their jobs. I wonder if it was because of the mentality that cheaper is better, and they just weren’t cost effective. I hope not, but I would assume this to be the case. Big corporations often replace higher-paid, experienced employees with younger, less-expensive employees.
It’s like the military, they need young men full of energy with little battle experience because when they are told to charge a hill, they just do it. Someone with more experience may say, “What about those big guns pointing at me? You’re nuts, I’m not doing that.”
Experience will question authority. Inexperience won’t. So if you remove the experienced adjusters that understand collision repair it eliminates any challenge to authority. This is a well-thought-out plan, like telling a trainee adjuster to leave certain items off the estimate because if the shop really needs it they will ask for it.
I can see trouble coming a mile away and many adjusters see it as well, but they are afraid to challenge anything because they know it will be perceived negatively. I think that being politically correct may ultimately be their demise. I would like to see someone speak up against some of these issues before it’s too late and there is no one left that understands how to adjust an estimate properly.
Every time estimators force something on us that they know is wrong, it destroys their own credibility. If the insurance company employees stand up for what is right they will protect their own jobs and protect the consumer as well. If they don’t and continue to turn a blind eye, they better make friends with our side of the industry so we will welcome them when they come looking for jobs.
In business for 26 years, Lee Amaradio, Jr. is the president and owner of “Faith” Quality Auto Body Inc. in Murrieta, California. With 65 employees, he attributes his success to surrounding himself with good help, claiming to have some of the best office staff and techs in our industry. Amaradio has been in this industry long enough to see the handwriting on the wall. He feels that now is the time for us to unite as an industry before it’s too late. He can be reached by email at
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