Nationwide has affiliations with 4,300 body shops in the United States. It rated them on metrics such as customer service and community service.
Darrell Allen first won for the Carolinas region, then competed against six other businesses for the national designation.
The shop on Hanford Road celebrated with a lunch for its 43 employees Wednesday, Feb. 7, and a presentation from Nationwide officials.
Patrick Burnett, Nationwide’s national vice president for damage claims, said that Darrell Allen Body Shop received an average score of 4.8 out of 5 from 500 customer reviews. He said that he had never seen numbers like that before.
“It is one thing to do well when someone is watching you,” he said. “It is another thing to do well because you know it is the right thing to do.”
Mayor Ian Baltutis noted Burlington would soon be celebrating its 125th anniversary the following week, and that businesses such as Darrell Allen Body Shop have been crucial to the city’s success.
Rhonda and Mike Terrell owned the business for more than two decades after buying it from Darrell Allen. They said that Steve Stallings and Andy Emerson were the ideal buyers for the shop, and they sold it to them last March.
The shop repairs about 350 cars each month.
Stallings credited the Terrells for the award, saying that they sold them a well-run business where good people work---people like Torrey Roach, a painter who has been with the company for 18 years.
“It’s awesome,” he said about the award. “Being a national award winner is something special. I have been blessed to be part of this establishment for so many years.”