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Thursday, 08 March 2018 16:04

Sessions on Service Excellence, Strategies for Effective Leadership To Be Offered at ASA’s Annual Meeting

The Automotive Service Association (ASA) has announced its lineup of instructors for the Friday, May 4 training sessions at the 2018 Annual Business Meeting.

Scheduled for May 2--4 at the luxurious Walt Disney World Swan & Dolphin Resort Hotel in Orlando, the Business Meeting will feature half-day sessions taking place simultaneously from 1--4 p.m. that day. The classes are approved by the Automotive Management Institute (AMi), and students can earn six credits per class.


Instructors announced for the Friday sessions include:


Bob Greenwood: Elevating Service Excellence with Productivity Mathematics. Attendees will learn why “site-efficiency measurement”---measuring the entire shop as a team, rather than as individuals---can help direct management to failing processes and lead to solutions for how to make them successful.


Bill Haas: Takeaway Strategies for Implementing Effective Leadership. An in-depth course that teaches shop owners how to improve opportunities for team members to excel by creating a culture of empowerment that provides a positive influence and aligns individual and team objectives and values.


The advanced registration fee for members, by April 2, is $99. Since this is a members-only event, nonmembers are welcome to attend but must first join ASA. To join, visit  or call (817) 514-2900, ext. 2. The registration fee includes: Thursday continental breakfast, open board of directors meeting, ASA luncheon, all AMi-approved training, Welcome Cocktail Reception, Celebration of Excellence and AMi graduation and the Epcot Center Dessert Reception & IllumiNations Fireworks display.


Registered attendees can also purchase a guest pass for $50. Housing and transportation arrangements are the responsibility of those who attend.

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