Shop Strategies

Before working in the collision repair business, Robert Castellano had a different career path—the United States Marine Corps. 

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In Waipahu, HI, employees from Oka’s Autobody and their families recently met at the local bowling alley for the company’s summer time family fun event.

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Just one year ago, Pamela Weese joined ReCARnation Total Automotive Solutions as the company’s COO. With extensive experience in organizational management and business development, Weese was named CEO this past April. 

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In Anchorage, AK, body shop owner Ryan Cropper often tells customers that Able Body Shop is where strong values merge with quality work. Cropper currently operates two locations in The Last Frontier and said he has built his business on relationships and trust---one customer at a time. 

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On a typical day at Pacific Elite Collision Centers, Cortney Arthur might run through the shop’s production list, help write estimates, order parts or even detail cars. As the general manager of the company’s Downey East location in California, Arthur also spends time taking care of the insurance side of the business, keeping up with KPIs and ensuring the facility is compliant.

At Smith Bros Collision Center and Truck Accessories, brothers Chad and Adam Smith work hard to ensure every repair is a positive experience for their customers.

Erie LaSalle oustide July2017

Erie LaSalle Body Shop was established in Chicago, Illinois, in 1934.

 

In 1934, Ivan Goodmonson established Erie LaSalle Body Shop in Chicago, Illinois.

Marshalls inside July2017

Employees attend training on a consistent basis to stay up-to-date with changes in the industry

 

At Marshall’s Auto Body in Billerica, Massachusetts, Jayce Mitchell said the primary focus of the body shop is to always get a customer’s car and life back in order ASAP.

Shop StrategiesNE June2017 Barry award

L to R: Vicki Schneps, CEO of Schneps Communications; Barry Crupi; and Natalie Duddridge, NY1 News

 

Autobody News talked to Barry Crupi about how he has built a successful business that puts customers first.

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Carl Swope, owner of the Swope Family of Dealerships, in Elizabethtown, Kentucky

 

Earlier this year, Carl Swope learned he received the 2017 Time Dealer of the Year Award during the National Automobile Dealers Association (NADA) Convention in New Orleans.

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