Shortly after gaining notoriety within the collision repair industry in 2013 for suing State Farm over its mandated use of PartsTrader, Mississippi attorney John Eaves was speaking to shops during SEMA week in Las Vegas, recruiting participants for lawsuits against insurers that he said would revolutionize the industry.
New challenges posed for collision repairers by increasingly complex vehicle technology were discussed during several presentations at the Collision Industry Conference (CIC) held in Las Vegas during SEMA week.
The Advanced Technology and Diagnostic Repair Forum held last summer during NACE Automechanika in Chicago offered more evidence that the lines between “collision repair” and processes more traditionally considered “mechanical repair” continue to blur.
Mike Anderson of Collision Advice said his “Who Pays for What?” surveys continue to show that even when a significant percentage---or even a majority---of shops report routinely being paid for a particular "not included" operation, there can be many other shops not even putting it on their estimates.
This summer, CCC Information Services defended the dramatic changes that the shift to CCC’s “Secure Share” system will bring to the industry, calling it necessary for data security, a step forward for the industry, and reasonably priced.
20 Years ago in the Collision Repair Industry (October 1997)
In a meeting with the Automotive Service Association (ASA) earlier this year, Certified Automotive Parts Association (CAPA) Executive Director Jack Gillis outlined CAPA’s new standards and additional testing that will help ensure the quality of CAPA-certified crash parts. Gillis reviewed the plans with ASA in response to ASA’s dissatisfaction with CAPA’s performance.
State legislation on disclosure and consumer consent involving the use of non-OEM parts has been proposed – or challenged – in a number of states this year. Panelists on both sides of the issue squared off at the Collision Industry Conference (CIC) held in Chicago this summer.
Representatives from four major insurance companies weighed in on scanning, automakers’ influence on consumers’ choice of shops, and referring drivers to OEM-certified shops at the sixth annual MSO Symposium.
Collision repair shops and associations often express frustration when trying to work with their state insurance regulators on issues related to steering, use of non-OEM parts or other insurance claims practices they consider unfair or illegal. But presentations and discussions at a recent Collision Industry Conference (CIC) on state or federal regulation of the insurance industry may offer an example of how to approach encouraging regulators to act.
20 Years Ago in the Collision Repair Industry (August 1997)
A ban on the use of non-OEM parts on vehicles covered under warranty, and a call for insurers to share more information about their claims handling guidelines were among the issues debated by shop owners, association leaders and other participants at the National Leadership Conference held in August.
Mike Anderson of Collision Advice said he sees several ways to measure whether his quarterly “Who Pays for What?” surveys, now in their third year, are having an impact.