When John Shoemaker asks collision repair shops across the country about their financial goals, he is often told, “I’m going to increase company sales 10 percent.”
One of the many important steps in the claims handling process, according to Mike Cassata, owner of Hammer Insights, is proper photo and file documentation.
Estimating is often said to be one of the most important components of running a successful body shop.
More than 20 years ago, auto body shops routinely ordered individual paint colors from a paint distributor to repair vehicles.
From compensation and benefits to training and recruitment, Autobody News has everything you need to know about beginning a career in collision repair.
Purchasing new equipment can be an exciting yet daunting task for a body shop. There are many options available and it often feels overwhelming and confusing.
Red Hill Collision Center in Costa Mesa, CA
You’ve filled your collision center with the latest in equipment and technology, trained your techs and ensured your shop is up-to-date with safety guidelines. What else can you do to establish a reputation for having a professional facility?
Finding the right person to hire at your body shop can make a huge difference to the success of your business.
Brad Mewes, founder of Supplement, during SEMA 2016
During a recent SCRS seminar at SEMA 2016, Brad Mewes began his presentation by asking a room full of body shop owners to think back a decade ago when there were just a handful of consolidators in the industry, such as Caliber.
Many collision repair businesses are worried about getting cars in and out of their production areas and having better cycle time.
Mike Jones, president of Discover Leadership Training, during SEMA 2016.
In a large meeting room filled to capacity during the recent SEMA show, Mike Jones asked attendees to “listen with the intent of being influenced.”
An automobile accident can be a very traumatic experience and vehicle owners look to us, as body shop owners and technicians, to take care of them and their vehicles. It seems obvious, but sometimes when we’re caught up in the day-to-day routine, we can easily neglect to provide excellent customer service.
Mention the word safety in a collision repair shop and most employees think of wearing eye protection, putting on gloves and steel-toed boots, and using a respirator.
As baby boomers in this industry retire, body shops are depending more and more on Generation X and Millennials. Millennials, also known as “Generation Y” or “Gen Me,” include anyone born after 1980. They now make up the majority of the population and the workforce. That means more than 80 million Americans.