Tuesday - May 22, 2012

Tom Ham’s Lighthouse

2150 Harbor Island Dr. - San Diego, CA 92101 (619) 291 - 9110

“How to Improve Some of Your Best Business Practices” Learn Key Standard Operating Procedures to Improve the Check in Process,

Increase CSI, Cycle Time, Customer Pay, and Lower Policy Adjustments

At our next chapter meeting, we will have special guest speaker Robert D. Rick. Robert is Vice-President of Sales & Consulting Services for Gates Business Solutions. Robert has more than 30 years in the automotive industry and has a vast wealth of experience in all aspects of consulting in collision repair.

For this meeting, Robert will discuss how Checking In a customer’s vehicle is one of the most critical procedures for setting the stage for increased sales, improved CSI, and improved cycle time. This would be a great opportunity to bring your estimators and CSRs to help them improve.

In addition to Robert speaking for us I would like to invite everyone again for our open discussion. We left off with Paul Amato sharing many ideas from his shop and we would like for there to be input from YOU! What are your thoughts and ideas? Maybe you can bring some props and share with the group.

Show up, Speak up, and be a part of an organization for YOUR industry!!!

Mail your check and reserve your seats now.

Check In and Dinner starts at 6:30pm. Meeting Starts Promptly at 7:00pm