Sherwin-Williams Automotive Finishes will be hosting its next A-Plus University Series of Advanced Business Management classes in Dallas, Texas in June and July. This is a collection of best practices and detailed course offerings specifically designed to help collision shop owners, managers, sales and estimating staff professionals increase productivity and profitability. Specific courses and dates include:
• Estimating Solutions for Profit – June 19, 2012
• The Road to Sales Success – June 20, 2012
• Key Performance Indicators – June 21, 2012
• Improving Workshop Efficiency – June 21, 2012
• Achieving Sales Excellence – July 11, 2012
According to Troy Neuerburg, manager of Marketing Business Services at Sherwin-Williams Automotive Finishes, these advanced business management classes are specifically designed for the collision repair industry and should provide a number of practical ideas, reduce internal costs and raise CSI levels. Details on each course include the following:
Estimating Solutions for Profit – June 19, 2012
The course is designed for Shop Owners, Managers, Estimators, and Production Managers to provide participants with the skills, information, and tools necessary to write and negotiate more profitable estimates. The course presentation will use written materials, group discussions, and hands-on exercises to develop skills necessary to be more profitable in today's highly competitive market. The course’s ultimate goal will be to maximize profitability by writing more complete estimates and effectively negotiating an agreed price for the repair.
The Road to Sales Success – June 20, 2012
The course is open to anyone wishing to improve their customer handling skills, but will be especially suited to estimators or office managers. Designed to improve the effectiveness of sales techniques during the estimating process, it will utilize proven sales techniques especially tailored to the collision repair industry. The course presentation will use written materials, group discussions, exercises and role playing to develop skills necessary to succeed in today's highly competitive market. The ultimate goal of the course will be to maximize profitability by increasing sales potential.
Key Performance Indicators – June 21, 2012
The course is designed for shop owners and office managers to help collision repair facilities discover ways to measure their performance and use those measurements to focus their efforts to improve their business results. While the course is structured to focus on paint shop issues, its concepts can be used successfully in other areas of most any collision repair facility.
Improving Workshop Efficiency – June 21, 2012
This workshop has been developed especially for collision facility owners and managers who are interested in leveraging the power of lean production as well as business solutions that help reduce environmental waste. Built by collision industry experts, this course will show the origins of lean production, how to run the workshop more efficiently, raise output quality while lowering operating costs and capture increased market share through continuous improvement.
Achieving Service Excellence – July 11, 2012
This workshop has been developed especially for collision facility owners, production managers, customer service representatives and estimators. It will provide the skills, knowledge and tools necessary to improve their collision center's quality, production and output…all by focusing on the right types of customer service. This includes becoming more profitable with a customer-focused strategy, establishing a proven method for providing customer value, and improving the efficiency and effectiveness of customer service staff.