Items filtered by date: February 2012

The Georgia Collision Industry Association (GCIA) is encouraging all Georgia shops to participate in the 6th Annual Georgia Collision Industry Labor Rate Survey. The purpose of this survey is to provide Georgia collision shop owners with prevailing rates for labor and material so all shops can be paid fairly for the work they perform. Make sure all Georgia collision businesses are represented by participating. THIS YEAR'S LABOR RATES SURVEY ENDS FRIDAY, MARCH 30.

The survey reminder cards have been mailed, look for it in your mail soon. The survey is also available online. It only takes a few minutes to complete, click the link below to take the survey for your business:

http://www.csicomplete.com/gcia/survey.aspx

The survey is being conducted by neutral third-party, CSi Complete, a provider of customer satisfaction indexing to the collision repair industry. They will follow up with phone calls to those who do not submit their survey online.

Please enter your Posted Door Rate for survey purposes. Do not include any rates that may exist between your repair facility and any contracted customer such as a Fleet Account or Insurance DRP Program.

If your Company is represented by more than one location, please complete a survey for each location. Shop identities will not be published with the results of this survey and will remain confidential. Names are only needed to track demographics and ensure that only one survey is cast per Repair Facility location.

Any questions, contact Howard Batchelor at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call at (770) 367-9816.

Published in SOUTHEAST NEWS
Monday, 27 February 2012 19:10

Mitchell Announces Claims Triage

Mitchell has announced the immediate availability of Claims Triage, a technology solution created specifically to streamline resource allocation decision-making for physical damage claims. Claims Triage allows insurance carriers to determine the most efficient resource for an assignment at First Notice of Loss (FNOL), thereby improving customer satisfaction by accelerating claims settlement.

"Mitchell is continuously striving to improve the insurance claims experience with the most innovative solutions, driven by our data-centric approach to high performance claims management," said Paul Rosenstein, Vice President for Mitchell. "Claims Triage is another compelling example of our commitment to serving the unique property claims needs of our insurance clients."

Claims Triage eliminates assignment guesswork by defining questions and criteria around the status of the vehicle. This permits claims representatives to consistently route the assignment to the best resource for timely and accurate completion. WorkCenter simplifies the process of configuring the questions by providing a user interface that permits any authorized insurance user to update or change the questionnaire within minutes-eliminating the manual changes that are typically required when handling FNOL within a claims management system.

Claims Triage is fully integrated within Mitchell WorkCenter™, an open, modular, and end-to-end physical damage claims settlement solution that powers all of an insurer's physical damage claims processing needs including dispatch, appraisal, total loss, repair management, review and customer satisfaction reporting. To learn more, please go to Mitchell.com/WorkCenter.

Published in Insurance Actions

The U.S. Department of Transportation (DOT) proposed guidelines on Feb 27 for vehicle manufacturers to help reduce the distraction of in-vehicle electronic devices. The proposed guidelines are designed for electronic devices that do not take part in safely operating the vehicle. For example, devices used for communications, entertainment, information gathering and navigation. The National Highway Traffic Safety Administration’s (NHTSA) guidelines are recommendations for electronic devices installed in vehicles that require visual or manual operation.  

According to DOT Secretary Ray LaHood, “Distracted driving is a dangerous and deadly habit on America’s roadways – that’s why I’ve made it a priority to encourage people to stay focused behind the wheel … These guidelines are a major step forward in identifying real solutions to tackle the issue of distracted driving for drivers of all ages.”

The guidelines are geared toward vehicles not weighing more than 10,000 lbs, and are a first in a series of guidance documents NHTSA plans to release regarding distracted driving.

The proposed Phase I distraction guidelines include recommendations to:
· Reduce complexity and task length required by the device;
· Limit device operation to one hand only (leaving the other hand to remain on the steering wheel to control the vehicle);
· Limit individual off-road glances required for device operation to no more than two seconds in duration;
· Limit unnecessary visual information in the driver’s field of view;
· Limit the amount of manual inputs required for device operation.

NHTSA is currently considering Phase II guidelines for the future that would include devices or systems not built into the vehicle. This would include aftermarket and portable personal electronic devices such as navigation systems, smart phones, electronic tablets and pads, among other mobile communications devices. More proposed guidelines (Phase III) could address voice-activated controls to further minimize distraction in factory-installed, aftermarket and portable devices.

To view the Federal Register’s publication of the NHTSA Driver Distraction for In-Vehicles Electronic Devices Guidelines, visit ASA’s legislative website at www.TakingTheHill.com.

Published in INDUSTRY NEWS

An amendment may be offered to Florida House Bill 1101 that would eliminate the current 80 percent threshold for a total-loss vehicle to receive a certificate of destruction, thus allowing potentially unsafe vehicles to be branded as “repairable” and put back on the roads. The amendment would allow insurers to determine whether the vehicle receives a certificate of destruction.

The Automotive Service Association is opposed to this amendment because it could:

  • Allow unsafe vehicles to operate on Florida’s highways. The amendment would require dangerous vehicles to be branded “repairable” when such vehicles should not be put back on the roads as they cannot be adequately repaired to operate safely.
  • Allow insurance companies to determine whether or not a vehicle should obtain a certificate of destruction. Without the current 80 percent threshold that requires a total-loss vehicle to obtain a certificate of destruction, vehicles that should not be repaired can be returned to the roads.
  • Create dangers for consumers who would be unable to identify the level of damage that a vehicle has sustained since the vehicle branding will not reflect the actual designation of the vehicle as “unrebuildable.” This language would put drivers at risk by removing the only guarantee for consumers to ensure that their vehicles are safe to operate on Florida’s roads.
  • Permit unsafe vehicles that are supposed to be dismantled and crushed by automotive recyclers to be sold as “repairable,” creating a situation where the source of undamaged recycled parts will be seriously diminished and local jobs most definitely compromised.
  • Increase the risk for criminal activity as vehicles that are badly damaged would be allowed to obtain a clean title and sold to unsuspecting purchasers.

To view the full text of the bill, as well as ASA’s letter to the legislature opposing the amendment, visit ASA’s legislative website at www.TakingTheHill.com.

Published in SOUTHEAST NEWS

The first of two bills introduced in the California Legislature (SB 1460, Lee, not yet assigned to committee)  would remove the requirement for insurers to disclose aftermarket parts installation and make certified parts adequate for compliance with the Business and Professions Code (Section 9875.1). Currently consumers must be advised in writing that aftermarket parts are being installed.

Lee's bill would require only that such disclosure be made in the consumer's policy statement. The bill also requires certified aftermarket parts vendors or distributors to warrant parts equivalently to OEM, an electronic tracking system to monitor recalls, and a new requirement for reporting defective parts to both the certifying agency and the California's BAR. The bill would also require vendors to provide the body shop with a service guarantee on defective parts which includes a full refund within 60 days.

Galgiani's bill (AB 2065) would amend the  Business and Professions Code to remove tire repair and changing from the list of exclusions to repairing vehicles. Existing law defines the repair of motor vehicles to mean all maintenance of and repairs to motor vehicles, as specified, and excludes from the definition, among other things, repairing tires, changing tires, lubricating vehicles, installing light bulbs, batteries, windshield wiper blades, and other minor services. This bill would delete repairing and changing tires from that exclusion list.

Reasons cited for the removal are administrative:  Because the failure of a person repairing and changing tires to register as an automotive repair dealer with the bureau would constitute a crime, the bill would impose a state-mandated program.

The California Constitution requires the state to reimburse local agencies and school districts for certain costs mandated by the state.
Statutory provisions establish procedures for making that reimbursement. This bill would provide that no reimbursement is required by this act for a specified reason.

Published in WESTERN NEWS

There has been a longstanding recommendation to apply epoxy primer, as well as anti-corrosion compound, on the inside of rails and pillars and rocker panels as a last step for structural repairs.

To view a PDF of this article please click HERE.

Going back as far as the July/August 1988 I-CAR Advantage, in the article “Restoring Corrosion Protection,” is the following step for providing corrosion protection to enclosed interior surfaces: “Apply primer. Two-part epoxy recommended. Then apply anti-corrosion compound.” The reason given, is that on areas where the coatings have been entirely removed, this is a two-step process that is replacing the two original coatings, zinc and E-coat.

During research for the recently updated I-CAR course, Corrosion Protection (CPS01), I-CAR asked several product and vehicle makers if this is still the most frequent recommendation. I-CAR was told it is not, due to several reasons. These include possible primer adhesion problems on these surfaces, the lower prevalence of epoxy primer at repair facilities, the increased popularity of self-etching primer, changing primer chemistries, and an increase in the effectiveness of anti-corrosion compound.

E-coat is the best corrosion protection material that will ever be applied to a vehicle surface, and aside of the weld backside, the enclosed interior areas have E-coat.

Published in Tech Notes

by Ed Attanasio

There are three sacred things dear to the hearts of Texans: 1) Football 2) NASCAR and 3) Bass fishing. And although there wasn’t any car racing or angling during the recent Super Bowl weekend, there was a lot of football and all of it was done Texas-style.

To view a PDF of this article please click HERE.

On Saturday, February 4, one day before the New England Patriots met the New York Giants in the actual Super Bowl, 20 flag football teams competed in the Van Tuyl Group’s Super Bowl of Flag Football tournament followed by a trade show and two days of company meetings. The Irving-based company that operates more than 70 car dealerships’ collision centers nationwide hosted an activity-packed four-day schedule, bringing Van Tuyl management and employees, as well as collision vendors and local collision professionals together to eat BBQ, network and play some high-spirited flag football.

The entire weekend was the brainchild of Van Tuyl Group’s National Collision Director Darren Huggins, who comfortably wore several hats in creating, overseeing and implementing all of the weekend’s events. Sponsored by Van Tuyl, PPG Refinish and Enterprise Rent-A-Car, the full-day flag football double-elimination tournament took place at the Stampede Sports Arena, a state-of-the-art facility in Southlake, Texas that features three artificial turf fields. Autobody News and Collision Hub were also on hand to cover the event and all the fanfare surrounding it.

Published in SOUTHWEST NEWS

When I think of a manufacturer who has had hard times over and over, and has still survived, the first name on my list is Chrysler. Of course we know that Chrysler is back from the brink. I would expect these dealers to be hardened, efficient and frugal, but I wasn’t expecting to be surprised.

To view a PDF of this article please click HERE.

However, I was very pleasantly surprised to encounter Jerry Ulm Dodge Chrysler Jeep of Tampa, Florida. This dealer is not only a survivor; they are the largest auto parts wholesaler I have ever interviewed.

This is a long term family operation, with roots deep in the community. Jerry Ulm is the son of the original owner, and knows parts and service as well as sales. Rob Brenneke, the fixed operations manager, has been there for fifteen years. Their dealership philosophy is total service to their customers, and the service department will work on any vehicles their customers own. This dealer has earned the Chrysler Dealer of the Year award twice; and probably will again.

This parts department services its customers to the tune of about a hundred thousand dollars in business every day! This is a major operation, requiring forty-five employees in two buildings, and two managers. Their level of volume requires eighteen drivers, six days a week. But that’s not all; they also use an outside delivery service to take parts to their customers—not just in Florida, but also in Georgia, Alabama, and South Carolina.

Published in Williams, Larry

Modern vehicles are complex and increasingly easily totaled; advances like anti-lock brakes and traction control have increased driver control, and increased consumer awareness has improved safe driving practices. This all translates into fewer repair jobs and collision shops must follow best practices to remain profitable. But what about business declines due to steering?

To view a PDF of this article please click HERE.

Steering has existed since the beginning of the auto insurance industry and, while illegal, it may be here to stay unless something is done to change the awareness, standards within the industry and the laws that govern their behavior.

Steering hurts both the shops and the customer, and if there is going to be progression in this industry, a solution must be found and regulations must be enforced. Good body shops are being forced out of business. Car owners are receiving sub par parts and service. A solution would benefit the entire industry and its customers.

The shops trying their hardest to get work based on their reputation and work aren’t the only ones being affected. The customer is also affected by steering and it can be dangerous to more than the bottom line. Insurance companies can have agreements with shops and vendors where the car owner will get cheaper aftermarket or unexamined used parts, which can have hairline fractures or other structural issues that may be unsafe.

Almost everyone agrees that this practice hurts the industry, but for decades no progress has been made to change it. Obviously a steered vehicle usually ends up at a DRP shop, rather than an independent one, and whether you see steering as good or bad depends on which type of shop you have. One reason there’s not enough opposition to steering is that the shops losing jobs are balanced by the DRP shops that benefit from it. Solutions must be evaluated and once one is agreed upon, implementation and enforcement must be carried out and monitored.

Published in Domenico Nigro

During World War II the US used a secret type of language to send and receive messages, so the enemy couldn’t find out what they were talking about. They enlisted the help of Navajo and Comanche Native Americans as radio operators. These guys used a combination of their language and relative terms as a way to disguise the real message over unsecured radio waves during World War II.

To view a PDF of this article please click HERE.

Most of the coding was done by using a native word for each letter of the message.  Such as, if you were going to say the word “ARMY” they would pick one of the native words that represented a word in English with the first letter “A” and the same for each letter after that. In other words the letter “B” would be sent over the radio waves as, “Toish-Jeh” which means, “barrel” in English.

So the word “ARMY” would have been transmitted something like this: “Wol-la-chee” (Ant) – “Gah” (rabbit) – “Tsin-tliti” (Match) – “Tsah-as-zih” (Yucca)

Thus the word Army would have been spelled out and easily translated at the other end. A lot of times an entire phrase could be stated with one word, or a word that was often used had a selected native word that was used as a substitute. Then on other occasions an English word was thrown in just to confuse the whole thing even more. It was quite ingenious, and believe it or not, the code was never—ever—broken. To quote General Howard Connor (while at Iwo Jima), “Were it not for the Navajos, the Marines would have never taken Iwo Jima.”

Trying to sound out those four Native American words (correctly) and translate it into the actual word was easy for these guys. They understood it, it’s their language and they could send/translate and relay an answer faster than any machine available back in the day. They truly were code talkers.

Published in Gonzo Weaver

I was out at Barrett-Jackson in Phoenix last month with a good buddy of mine, Alan Taylor, from Entertainment Radio. I wrote about Alan in last month’s column (autobodynews.com/columnists/rich-evans.html in case you missed it) but that was about SEMA 2011. In Phoenix at the Barrett-Jackson auctions Alan put together something called A World of DIY (as in ‘Do it Yourself’).

To view a PDF of this article please click HERE.

Alan reached out to me and asked me to come there and show off some tools and demonstrate building a car. I said ‘yes’ without hesitation, “I’ll pack up some tools and drive out there and see what you guys have put together.” He told me “we’ve got a 12,000 square-foot DIY pavilion” inside a tent and we’re going to have a project car there. It doesn’t matter to me what car I’m working on because regardless I’m going to try to do something cool with it. When I found out it was an 1972 El Camino I suggested a toned-down concept. Something clean, more modern. You know, simplify the car and give it that old school look, a couple of rally stripes and choose a great color, add some rims, and we’ve got a car that brings back that 70s feel and some muscle.

I put a concept together, sent it off to Alan, and he’s got feedback right away. “Dude, can you put this blue color on?”, including a paint photo. We collaborated on a concept and a design. I like working this way because when I get there everybody’s not going to ask me what I’m building (because they’ll already have seen the concept.) I don’t like having to sound like a broken record answering the same question over and over and over.

Published in Rich Evans
Thursday, 23 February 2012 17:15

Spotting a Newsworthy Opportunity

This has been a year of extreme weather. Recently, fierce winds blew down hundreds of trees in one area I’m familiar with. Many of those trees damaged vehicles parked on the street or in driveways and those damaged vehicles wound up in a local collision center to be repaired. Those local shop owners obviously were pleased to get the business, but only one that I know of took the time to get some photos and get the story to a local newspaper to get the name of their shop in print. Perhaps if they had acted a bit faster, they could also have gotten their shop featured along with some of the TV news coverage of the wind damage, but any coverage is better than none. To take full advantage of a situation like this requires a real nose for news. Most shop owners are too busy taking care of business to constantly ask, “Is something happening that might get us free publicity and our name and picture in the news?”

To view a PDF of this article please click HERE.

The amazing thing is every shop owner, manager or estimator is presented with potential news stories most every day. Many vehicle owners who bring a crashed vehicle in for repair have a story to tell. And many of those stories are bizarre and often funny. If the customer is willing to have the story told— and better yet if he or she has some photos—there could be some great material to pass along to the evening news or the morning paper.

Published in Tom Franklin
Thursday, 23 February 2012 17:13

Getting a Guess-timate From the Real Experts

Before you can begin repairing a vehicle, you need an estimate. It’s the easiest part of this whole deal, right? You have a computerized estimating system that allows you to accurately document everything that is needed to fix the car.

To view a PDF of this article please click HERE.

Some say it’s so easy that you can do it remotely by merely looking at a picture. Now that does sound easy! Almost as easy as going fishing with the “Pocket Fisherman.” Ah, the memories. For those not old enough to remember, every man in the world wanted one of those little babies nestled in their glove box.

Why do I reference the inspirational and ageless Ron Popeil and his company, Ronco? It has nothing to do with getting a sales commission. I mention him because he made the impossible seem possible. The trivial and difficult became simplified and logical.

I believe that repairers and insurers view estimating through the never-invented “Ronco Goggles.” (Sorry for another pathetic Popeil reference. If you can’t tell, I’m a big fan and proud owner of an original Pocket Fisherman and Mr. Microphone.)

If estimating is so easy why is it the most misguided, challenged and subjective part of the process? There is an easy answer: It’s not really that easy. Repairers and insurers argue all the time about the estimating process. I’ve heard repairers say, “The cost to repair the car is the cost to repair the car. Insurance companies are just trying to write a low-dollar estimate. Let the experts write the estimates and repair the vehicle.”

Does that sound familiar to anyone? It should.

Published in Insurance Insider

by John Yoswick

Speaking at the January Collision Industry Conference (CIC) in Palm Springs, State Farm’s George Avery said that PartsTrader, the electronic parts ordering system the insurer expects it will eventually require its Select Service shops to use, is currently being tested at one repair facility and soon will be at another location.

To view a PDF of this article please click HERE.

He declined to identify the shops, saying that it is too early in the testing “to put those folks under the microscope and ask, ‘What do you think of the new system?’”

The announcement was just one of the parts-related issues discussed at CIC. The CIC “Parts and Materials Committee” shared the results of a preliminary survey of 11 of the companies offering electronic parts locating and procurement systems to the industry. Committee member Mary Lou Lubrano of Car-Part.com reported, for example, that about the same number of those companies said insurers pay for use of their systems as those that said they are funded by parts vendors; two of the companies said shops pay for the systems.

“I would argue that shops pay for all of them, because having nine disparate parts systems, some of which may be mandated by their insurance partners, may require shops to train their people on potentially nine different methodologies to order parts,” consultant Matt Ohrnstein of Symphony Advisors responded during the committee’s question-and-answer period.

Published in INDUSTRY NEWS

Prestige Auto Body in Garwood, NJ always strives for excellence in their repairs and customer service. Owner Sam Mikhail’s efforts were recently brought to light when he was inducted into the AASP/NJ’s Hall of Fame in November, 2011.

To view a PDF of this article please click HERE.

About this, Mr. Mikhail states “It was a surprise to me. I’ve been on the board for a long time, but I am a minority shop when it comes to DRPs. I’ve been active and vocal when it came to DRPs and steering so I know I am not the most popular guy among the DRP shop owners, so for me to get the award never came across my mind. I appreciate the honor and the people that nominated me. I know that my effort and hard work did not go unnoticed.”

He is also happy with the fact that several local newspapers published the story where consumers can see that he practices what he preaches. Sam Mikhail attends the AASP/NJ tradeshow every year because he feels it offers great information about the industry.

As a veteran in the auto body industry, Sam Mikhail sees many negative trends occurring lately. Because shops are being squeezed by insurers resulting in a lot of shortcuts and the use of inferior parts and materials, bad repairs are predominant in the industry. Many insurers overlook procedures that need to be done, changing or altering data to fit their needs. Because of this, he believes many existing shops will go out of business.

Published in Shop Showcase

Checker Auto Body in Huntsville, AL is a small, neighborhood shop with a big reputation for quality and customer service. They like to know their customers by first name, and they offer pick-up and delivery services, especially for their older customers, demonstrating their dedication to helping members of the community. Their website offers a shop “dedicated to providing the Huntsville, Alabama community quality body repair with the emphasis on integrity, honesty and value.”

To view a PDF of this article please click HERE.

The shop was founded in 2007 by Steve Locascio, Bill Goebel and Alan Andriakos when they purchased a long-running body shop after the owners decided to retire. Checker Auto Body has since built a reputation for quality repairs, superior customer service and dedication to the community. Their website is filled with information to assist the consumer needing a body repair. For starters, it informs customers that they are able to choose the body shop where they want to have their vehicle repaired and do not need to allow the insurance company to choose for them.

Checkerautobody.com offers information about how auto body shops work, what to do at the scene of an accident and how to ensure great customer service from an auto body shop. They also offer free estimates and advice to consumers who have been in an accident.

Additionally, the website details the specifics of how they determine what repairs are necessary and what they offer with their collision repairs, frame repairs, automotive painting, auto rebuilding, doors/windows and fleet body repair services. “Performing repairs to the highest possible standards, with absolute integrity, while meeting demanding timelines are the founding principles of the Checker Auto Body Repair business”, according to their website.

Published in Shop Showcase

When you’re painting a substantial number of luxury cars every month in eight locations and many of them are top-name brands such as Bentley, Jaguar, Porsche, BMW, Mercedes-Benz and Aston Martin, you need to use the finest equipment and products available. By working with the best companies, hiring the best people and committing to best practices, Global Collision in Colorado is very happy with Garmat USA, a leading manufacturer of ecologically responsible, competitively priced, and code compliant paint booths, paint mixing rooms and vehicle prep areas.

To view a PDF of this article please click HERE.

Global Collision’s Chief Financial Officer Tim Bator respects the Garmat booths for their reliability, versatility and easy maintainability, he told Autobody News.

“We’ve established a great relationship with Garmat over the years. We have their downdraft booths and their regular paint spray booths in all of our locations. In the past eight years, we’ve purchased a total of 16, so we’re obviously committed to Garmat and appreciate their quality, service and support.”

The 3000 Series spray booths that Global Collision uses are Garmat’s top-of-the-line downdraft spray booths. “We wanted superior airflow and the best lighting we could find. With ten foot-wide doors and a 27 foot cabin, it’s easy to get even large cars in and out of the booth.”

Being proactive about maintaining and regularly servicing his Garmat equipment is a big endeavor with so many locations, but Bator knows the importance of doing it right. “You’ve got to take care of your paint booths, just like you do with your car. We perform our scheduled maintenance on all our paint spray booths on a monthly basis, to ensure the longevity of the equipment. We expect 20-25 years of service out of these Garmat paint spray booths, so it’s a big investment and we want to protect it.”

Published in Shop Showcase

FCC Collision Centers, a multi-shop operation with three locations in Mountain View, Milpitas and Sunnyvale, CA, started in 1975 when Adam Piper decided to start his own business. A repairman at the time, he purchased the locations in Milpitas and Mountain View and ran those until 1996.

To view a PDF of this article please click HERE.

Then he decided to sell both of those locations to now-infamous group called M2 Collision Care Center, while maintaining ownership of the buildings the businesses were in.

Then in 2005 M2 went bankrupt and since his two sons, Matt and Jason, were working at other collision repair centers in the area, Adam asked them if they’d go into partnership with him on the two stores. Now Matt currently manages the Mountain View location and Jason manages the Milpitas location; they both manage the new Sunnyvale location.

“We worked really hard the first couple of years to build the businesses back up,” said Jason. M2 had burned some bridges in the industry before going out of business and the buildings also needed some repair, so the trio worked hard for the first few years to get the business to where it is now.

During the economic recession in 2008 and 2009 the Pipers had to ride the slow economic wave just like the rest of the industry.

Published in Shop Showcase

by Ed Attanasio

Representatives from American Honda, Acura and Toyota were the featured speakers at Santa Clara California Auto Body Association’s meeting, held on February 15 at the Three Flames restaurant in San Jose, Calif. With more than 50 chapter members in attendance, George Turk, Fixed Operations Marketing Manager for Honda’s California Zones, spoke first about CollisionLink, an OE Parts Ordering system devised and maintained by OEConnection, a technology company offering an original equipment (OE) replacement parts solutions. OEConnection connects more than 32,000 North American buyers and sellers to handle roughly 6 million OE part transactions every month. CollisionLink is used by carmakers such as Ford, GM Nissan, VW, and Mazda, in addition to the aforementioned Honda and Acura.

To view a PDF of this article please click HERE.

Turk stressed three notable things about his company’s program and distilled it down into a discussion that targeted the most important aspects: 1) CollisionLink online orders are faster and more accurate than other programs, contributing to fewer returns while significantly reducing phone time and improving cycle times.

2) You can use OE parts more than you think on Honda and Acura repairs, because they’re able to convert them more than 68% of the time.

3) By submitting a minimum of four estimates monthly into the CollisionLink for Honda repairs, shops can qualify for the manufacturer’s Collision Select Program, in which they can reap a wide range of value benefits. Some of these include participation in the carmaker’s online dealer locator; linking the member’s shop to a web page that gets 6,000 to 8,000 hits daily and the support of Honda’s dedicated national field staff, which includes offering in-shop training and other forms of business consulting and support. To qualify for this coveted program, body shops must also participate in one of the big five paint programs, offered by BASF, PPG, Sherwin-Williams, Sikkens Acoat or DuPont, Turk outlined.

Published in WESTERN NEWS

A proposed bill that would have changed the way collision repair shops in Arizona do business has been held over to the next legislative session. House Bill 2394, introduced by state Rep. Nancy McLain (R-3) in the Arizona House of Representatives, would have had a negative impact on auto body shops throughout the state with the original text. The bill used to read (key language in bold):

It is an unlawful practice for a person who repairs motor vehicles to knowingly: Submit a false claim to an insurer for motor vehicle repair.

Submit a claim to an insurer for fees not directly related to the repair of the motor vehicle unless required by law. All fees not required by law must be posted by the motor vehicle repair facility. The motor vehicle owner or lessee must acknowledge in writing that any fees that are not directly related to the repair of the motor vehicle or required by law may be the owner’s or lessee’s responsibility.

Submit a claim to an insurer for storage fees incurred up to the time the motor vehicle was determined to be a total loss if the motor vehicle repair facility was paid by the insurer for tear down or repair services. Storage fees may accrue from the date the insurer determined the motor vehicle to be a total loss.

Published in WESTERN NEWS

NSF International has certified PartsChannel Inc. under the NSF Automotive Collision Parts Distributor Certification Program, a program that certifies distributors who sell automotive collision parts.

The NSF Automotive Collision Parts Distributor Certification Program requires that distributors have quality management systems in place that address parts traceability, service and quality.

The program helps close the gap in the supply chain between parts manufacturers and body shops and was developed in response to the needs of collision repair shops, insurers and ultimately consumers.

PartsChannel Inc., a distributor serving the collision repair industry since 1985, is one of the first companies to earn this automotive parts distributor certification from NSF International.

Published in INDUSTRY NEWS

In a letter to State Farm CEO Edward Rust Jr., Don Harvey, of International Collision Service in Englewood, NJ, questions why State Farm does not acknowledge cost accounting programs and practices in setting paint allowance rates.

Harvey has previously contacted senior State Farm management to no avail. His letter follows:

Feb 15, 2012

State Farm Insurance Co.
Mr. Edward B. Rust Jr.
One State Farm Plaza
Bloomington, IL 61710

Dear Mr. Rust,

Please take a moment to look at an issue regarding customer satisfaction and a “Good Neighbor” responsible commitment to proper repairs.

Paint material has been an issue often questioned and not properly acknowledged.

Published in NORTHEAST NEWS

Several crash parts bills have been introduced in state legislatures across the U.S. Amended crash parts bills have been introduced in Oklahoma, Hawaii, Massachusetts, New York, South Carolina, North Carolina and Washington.

The ASA says two state bills are of particular importance for independent repairers. Oklahoma Senate Bill 1458 calls for consumer notice and consent language, and adds new policy provisions including “emissions part” and “safety part.”

“Emissions part,” the ASA notes, requires the replacement of parts or systems related to the control, monitoring and release of waste gases and particles created as a byproduct of combustion. Those parts include oxygen sensors, catalytic converters, exhaust pipes, exhaust manifold, fuel distributor, electronic emissions control unit, onboard emissions diagnostic device (OBD), and related parts and components.

“Safety part” requires the replacement of parts or systems essential to vehicle operation. Those parts include suspension, electronic control units (ECU), brake parts, safety systems and supplemental restraint system (SRS) components, according to the ASA.

In addition, Hawaii Senate Bill 2326 amends the state’s current law by removing provisions requiring claimants to pay additional costs for the use of original equipment manufacturer (OEM) parts. It also requires insurers to make available the use of certain used or aftermarket parts instead of “like kind and quality” parts in motor vehicle body repairs. The legislation reads as follows:

Published in INDUSTRY NEWS

The Promoting Automotive Repair, Trade and Sales (PARTS) Act, a new bill introduced to the U.S. House of Representatives, proposes to reduce the patent period car companies have on their collision repair parts from 14 years to 2.5 years (30 months). H.R. 3889 was introduced on Feb. 2 by Darrell Issa (R-Calif.) and Zoe Lofgren (D-Calif.) to the House Judiciary Committee. A similar bill is currently being prepared in cooperation with the U.S. Senate Judiciary Committee.     The bill would amend title 35 of current U.S. design patent law whereby automotive manufacturers may enforce their design patents on collision repair parts against alternative suppliers.

Both members serve on the House Judiciary Committee’s Subcommittee on Intellectual Property, Competition and the Internet. Lofgren introduced auto parts patent legislation in the last Congress.

The new subsection reads as follows: “It shall not be an act of infringement of such design patent to make or offer to sell within the United States, or import into the United States, any article of manufacture that is similar or the same in appearance to the component part that is claimed in such design patent if the purpose of such article of manufacture is for the repair of a motor vehicle so as to restore such vehicle to its appearance as originally manufactured; and after the expiration of a period of 30 months beginning on the first day on which any such component part is first offered to the public for sale as part of a motor vehicle in any country, it shall not be an act of infringement of such design patent to use or sell within the United States any article of manufacture that is similar or the same in appearance to the component part that is claimed in such design patent if the purpose of such article of manufacture is for the repair of a motor vehicle so as to restore such vehicle to its appearance as originally manufactured.”

Published in INDUSTRY NEWS

H&V Collision Centers will open a fourth location in Saratoga County at the former Allstar Chevrolet in Saratoga, NY. H&V purchased the property in February and a formal grand opening will be held this spring. The new Saratoga location joins H&V locations in Troy, Queensbury and Colonie, and provides H&V with a base of operations in Rensselaer, Warren, Albany and Saratoga counties.

“We are very excited to be readying a fourth H&V location and equally excited to be moving into Saratoga County in 2012,” said H&V’s Vartan Jerian Jr.

“H&V has been fortunate to have many customers and friends from Saratoga County. This new, fourth location will move us closer to our customers in Saratoga and expand a coverage area that will allow us to bring in new customers,” added Jerian.

The new location for H&V will include 11 acres and 30,000 square feet and over one dozen bays. When completed, the facility will be the largest for H&V Collision Centers, and have a capability of processing 75 vehicles at a time.

An existing collision repair shop at the facility now includes 15 employees. Those employees will be retained. An additional ten jobs will be created. After starting as a two-man operation in the early 1970s, H&V now includes over 100 employees and collision repair technicians throughout the Capital Region.

H&V has seen steady and continued growth in recent years that has established H&V as the largest independent collision repair company in the Capital Region. H&V started as a two-man shop in a small garage on Oakwood Avenue in Troy in the early 1970s.

In 2006, H&V completed a major expansion at the Oakwood Avenue facility that added 6,00 square feet to the facility and some of the most modern equipment available. In 2008, H&V opened a North Country location on Quaker Road in Queensbury. H&V undertook its largest expansion, opening a major facility on Central Avenue in Colonie.

As part of that commitment, H&V became the first collision facility in the region to partner with VeriFacts Automotive, to provide independent, third party verification and review of work and repairs at H&V locations.

Published in NORTHEAST NEWS

Mike Orso, President of the New York State Collision Tech’s Association (NYSCTA), has written a letter to W Va’s Attorney General Darrell McGraw expressing gratitude for his efforts in “protecting consumers relative to the sale and installation of, industry referred to; used, salvage, and junkyard-supplied parts.”

The letter is in response to the Automotive Recycler’s Association’s (ARA) complaint regarding McGraw’s use of the term “junkyard parts” to characterize general salvage parts. The comments and the lawsuit drew the attention of the Automotive Recyclers Association, which asked McGraw to stop using the term “junkyard parts” because the group feels it’s derogatory and misleading toward its members’ products.

The original reference was made by McGraw in a December 2011 press release announcing legal action against Liberty Mutual Insurance. In the memo the Attorney General’s office referred to recycled/salvage parts as “junkyard parts” and implied that recycled/salvaged parts are significantly inferior to new OE parts.

“We believe that this statement [implies] that salvaged, used and/or reconditioned parts are somehow unsafe and inferior to new OE parts,” says ARA CEO Michael E. Wilson. “This is simply false. Recycled/salvaged automobile parts are not “junkyard parts” nor are they classified as such under West Virginia statute. We have asked the Attorney General to clarify this statement,” said Wilson.

Published in NORTHEAST NEWS

The Alliance of Automotive Service Providers of New Jersey (AASP/NJ) will hold their 35th annual NORTHEAST™ trade show March 9, 10 and 11 at the Meadowlands Exposition Center of Secaucus, NJ. The association announced the educational seminar schedule as well as a list of booth exhibitors.

The weekend will start on March 9, with a Leadership Forum held by SCRS and the AASP/NJ. The East Coast Resolution Forum welcomes representatives from national and local automotive repair associations on March 9 at 1 p.m. The forum will go until 5 p.m. and will invite association leaders to discuss updates on their organizations’ activities as well as share industry news with their peers. The meeting provides associations from across the country with a chance to network and learn from other associations.

Then at 6pm, Mark Olson of VeriFacts starts the NORTHEAST™ seminars with “Shop Differentiation: How to Make Your Shop Stand Out, followed by Future Cure’s Tom Beck presenting Drying Waterborne: What You Need to Know NOW.” Larry Montanez III of P&L Consultants / IACDA will also be on hand March 9 from 8 p.m. to 9 p.m., discussing OEM Repair Procedures vs. Repair Standards in the first of a two-part series. Kristen Felder and Elizabeth Blackman of CollisionHub will close out March 9’s seminars with SOS: A Social Media Intervention. For a full schedule of the weekend’s seminars please see below.

Then an after hours a Vendor Appreciation after party will be held from 10 p.m. to 12 a.m.

“There isn’t anywhere within 500 miles where you can get education and information along with so much new equipment and products that specifically deal with our industry,” AASP/NJ President Jeff McDowell said. “I’ve been saying it for 35 years and God willing, I’ll be saying it for another 35. If you’re in the automotive repair industry, you need to be at NORTHEAST™.”

Published in NORTHEAST NEWS

Georgia Gov. Nathan Deal announced February 8 that Tenneco, a global vehicle supplier, is expanding its production lines, adding new equipment and increasing its workforce by 350 additional employees at its existing facilities in Hartwell.

“Tenneco is an important player in the automotive industry, and we are pleased they have expanded their presence in Georgia,” Deal said. “Georgia’s comprehensive logistics system and skilled workforce are two of our many key selling assets because they give companies like Tenneco easy, efficient access to their markets as well as a world-class workforce.”

Tenneco is one of the world’s leading designers, manufacturers and distributors of emission and ride control products and systems for the automotive original equipment market and aftermarket. The company is expanding existing lines and installing additional production lines at its Hartwell manufacturing facility, where automotive shock absorbers and struts are produced.

Hart County has been a Georgia Certified Work Ready Community since 2009, indicating that the county has a ready pool of labor specifically trained for a range of positions, including those in the manufacturing industry. Tenneco has called Hart County home since the 1960s, and already employs a mix of more than 750 full and part-time workers at its Hartwell facility.

Published in SOUTHEAST NEWS

Toyota Industries Corp. announced plans to open a $350 million automotive parts plant in Jackson County in northeast Georgia, creating 320 jobs, in early February.

The plant will create automotive compressor parts and will be built near a related assembly plant off I-85 in Pendergrass, GA. The automaker expects the plant to be completed in late 2013, according to the Atlanta Journal-Constitution.

“In opening this new Georgia manufacturing facility, Toyota Industries Corporation sends a very clear message about its confidence in our state’s ability to help them remain competitive in global markets,” Gov. Nathan Deal said in a news release.

“Projects such as this underscore Georgia’s record of success in attracting international investment to our state,” Chris Cummiskey, commissioner of the Georgia Department of Economic Development, said to the Atlanta Journal-Constitution.

Courtney Bernardi, director of economic development for the Jackson County Area Chamber of Commerce, expected the plant bolsters the area’s manufacturing base and to pay higher than the county’s average.

Published in SOUTHEAST NEWS

Mississippi lawmakers are trying once again to get an online car insurance verification system set up in their state after Gov. Haley Barbour vetoed a similar proposal last session, Online Auto Insurance News reports.

It might be a while before we see whether Gov. Barbour finds the tweaks made by the bill’s authors to be satisfactory. But if the legislation does get signed into law this time around, it may have some uninsured motorists scrambling to find a cheap down payment auto insurance policy.

Having a verification system set up in the state would make it much easier for police and Department of Revenue employees to find out the coverage status of particular drivers. That means uninsured motorists would be that much more likely to get caught and slapped with fines and other penalties.

The verification system would work by aggregating policy information from insurers on all the cars registered in the state. If a registered auto shows up as having no matching insurance policy, state officials would be able to suspend the license or registration and hit the driver with a $300-$500 fine.

Police would also be able to access the database. If an officer were to pull a driver over for a separate infraction and find that there was no matching policy in the database for the car, the motorist could be cited.

A third point at which uninsured motorists could be caught is when they go to register their cars. If the bill’s signed into law, car owners would need to have a valid policy already in place before registering the vehicle.

In each of these scenarios, the information contained in the database would supersede the information on any proof of insurance cards furnished by the driver.

Last session, Barbour vetoed the legislation because of a lack of cost projections and a concern that the Department of Public Safety should not have to worry about catching the owners of uninsured vehicles.

The new bill splits the responsibilities between the Public Safety and Revenue departments, but there does not appear to be much change on the cost side.

Mississippi state law requires that all drivers have liability insurance and keep their insurance card in their vehicles at all times to prove that they are covered. In Mississippi, the minimum liability requirements are $25,000 per person for a single accident, $50,000 per accident for bodily injury, and $25,000 per accident for property damage. You may also see this referred to as 25/50/25.

Published in SOUTHEAST NEWS

The Texas Independent Automotive Association (TIAA) held their monthly members meeting on February 16 at 6:30 p.m. at the County Line BBQ on I-10 in San Antonio.

The night’s speaker was Andre Eames from the State Comptroller’s office. He talked about sales taxes, e-filing and making sure certain records are kept. He also let attendees in on a great tip: putting the number of the business owner on all the forms. Eames said they have experienced problems when calling on businesses about issues with their forms, oftentimes the Bookkeeper or Secretary doesn’t relay the message to the owner. By putting the owner’s contact information on all forms businesses can avoid this issue.

He also stated body kits, lift kits and performance upgrades are taxable along with the labor.

Next month’s meeting will be held on March 15 at 6:30 p.m. The location is TBA. The speaker will be from local channel KLRN. They will speak about how shops can donate a service for their upcoming 46th annual Blazing Gavels charitable auction. For more information about the auction please visit blazinggavels.com.

For more information about the association please visit www.tiaa.net.

Published in SOUTHWEST NEWS
Thursday, 23 February 2012 16:47

NWLCRA Holds First Meeting of 2012

The Northwest Louisiana Collision Repair Association (NWLCRA) held their first meeting of 2012 on January 10 at the Country Tavern Barbecue in Shreveport, LA.

The association announced their new officers for 2012 at the start of the meeting. The 2012 Officers are as follows; President, Chris Fielder, Vice President, Ken Stephenson, Secretary/Treasurer, Bill Burnside.

The meeting’s guest speakers were Darren Moore, Regional Manager with Alloy Wheel Repair, and Adam Wright, Area Manager with Alloy Wheel Repair.

Darren began by stating that Alloy is a mobile wheel repair service; if a damaged wheel is painted, they come to your location and repair the wheel. They don’t do any welding, so if pieces of the wheel are missing, they won’t be able to repair the wheel. They are able to repair polished wheels and because the sheen on spokes may be different, they are taken on a “case by case” basis. They can straighten a wheel up to 24”, so they can repair most bent wheels. They mainly work on a schedule, but will take “emergency” calls.

They are a nationwide company, so if the wheel is repaired in our area and your customer is on vacation in California when a problem with the repair occurs, they can find an Alloy Wheel Repair shop in California for the warranty work. Alloy works out of their trucks and trailers, which are fully equipped. Because they have their own compressors, spinners, and other equipment, they don’t need to use anything in your shop.

Published in SOUTHWEST NEWS

The San Diego chapter of the California Autobody Association (CAA) held their first meeting of 2012 on January 24th at Tom Ham’s Lighthouse.

The 40+ people in attendance witnessed the swearing in of the chapter’s new officers by Dave Picton, the California Autobody Association’s (CAA) incoming President for 2012. Dave came down from Sacramento to swear in the officers and give a brief summary of the state of the collision industry. He also provided bullet points of what the state CAA is going to be working on and addressing as this year continues.

The new CAA San Diego officers for 2012 are as follows: Secretary, Amanda Smith, Mitchell International, San Diego; Secretary, Angie Hernandez, Mitchell International, San Diego; State Board Rep., Monte Etherton, Fender Mender, Encinitas; Vice President, Simon Freese, Drew Collision Center, La Mesa; President, Shon Craft, Rancho Collision Center, San Diego; Treasurer, Hop Sanchez, FinishMaster, Vista;  Sergeant at Arms, Kurt Liobl, Mossy Auto Group, San Diego.

Dave Picton also presented the honorary lifetime membership award to Dale Delmege of Chelsea Group, Inc., and DD Partners, Inc., in recognition for his dedication to the collision industry, the CAA, and the group’s members. Dale has donated countless hours educating various CAA chapters and members across the state with his thought provoking presentations.

For more information about the CAA please visit www.calautobody.com.

Published in WESTERN NEWS

BodyShopBids, an online and mobile platform that enables consumers to solicit custom auto repair estimates by uploading a photo, announced February 21 its expansion to the state of California.

Accessible for free via iPhone, Android and the Web, BodyShopBids connects consumers who need auto body repairs with body shops through a unique bidding system. Consumers upload a photo of their damaged vehicle and receive several custom quotes from nearby body shops within 24 hours. From there, the consumer can select an estimate and book an appointment with the body shop.

The west coast move comes weeks after the company announced its expansion to the Pacific Northwest. The BodyShopBids network will initially focus on California’s major metro areas, including Los Angeles, San Francisco, San Diego, Sacramento, Oakland and Anaheim.

“The response from body shop owners across the country has been outstanding,” said Brad Weisberg, founder and CEO of BodyShopBids. “Body shops are recognizing that this technology fills a void in the industry, and that consumers are demanding information in ways that have never before been possible.” 

Published in WESTERN NEWS

In a letter to State Farm CEO Edward Rust Jr., Don Harvey, of International Collision Service in Englewood, NJ, questions why State Farm does not acknowledge cost accounting programs and practices in setting paint allowance rates. Harvey has previously contacted senior State Farm management to no avail. His letter follows:

Feb 15, 2012

State Farm Insurance Co.
Mr. Edward B. Rust Jr.
One State Farm Plaza
Bloomington, IL 61710

Dear Mr. Rust,

Please take a moment to look at an issue regarding customer satisfaction and a “Good Neighbor” responsible commitment to proper repairs.

Paint material has been an issue often questioned and not properly acknowledged.

Several years ago the Department [of Banking and] Insurance Commissioner Steven M. Goldman issued a Bulletin #07-20 (copy enclosed for your review CLICK HERE encouraging insurers to utilize paint cost accounting software programs and manuals. Just after the issuance of this bulletin, State Farm (Northern NJ) changed their paint calculation from a multiplier of $23.00 per paint hour to $28.00 per paint hour. That was November 2007. Since that time, as we all know, all oil-derived product prices have dramatically increased, however State Farm has not acknowledged (NJ office: Mr. Charlie Holmes) any legitimate paint cost programs or software, holding [instead] to their antiquated $28.00 per hour calculation with no deviation.

Automotive paints used on today’s advanced vehicles require many different tints to achieve the look and appearance duplicating the original finish. Therefore all pricing cannot be properly and FAIRLY determined by one multiplier, this is why the paint cost accounting software programs are so important: FAIRLY compensating the repairer for materials used on the specific vehicle (color) being repaired.

Mr. Holmes has repeatedly stated that State Farm holds true to their survey studies. What is interesting about that is twofold:
1) State Farm (northern NJ) hasn’t sent anyone out to survey the shops in many, many years, leaving it to the shops to call State Farm and get an authorization # before being able to even get to the survey.

2) I find it interesting that if State Farm only uses their survey to change rates and materials, why after a short time and no apparent survey, did the multiplier change in late 2007 after the Bulletin issued by the State of New Jersey, from $23.00 per hour to the current rate of $28.00 per hour?

Most insurance companies are acknowledging the cost accounting software programs plus a mark-up as the programs use an average COST to the repair from the suppliers.

In closing I hope that you will review this letter and change the way State Farm, NJ, is conducting business and [have] The Good Neighbor do the right thing, properly and fairly returning vehicles to pre-accident condition.

Respectfully,

Don W. Harvey
International Collision Service
Englewood, NJ, 07631

(Copy of Mitchell Refinishing Calculator Notes enclosed for your review CLICK HERE)

If you have any relevant information submit it to Don Harvey at This e-mail address is being protected from spambots. You need JavaScript enabled to view it , or write:

Don W. Harvey
international collision service
328 South Van Brunt St.
Englewood, NJ 07631

Phone: 201.567.2124
Fax: 201.567.6644

Published in NORTHEAST NEWS

CARSTAR held their annual outlook teleconference on February 9; CEO of CARSTAR Auto Body Repair Experts, David Byers, detailed the 2011 results for the MSO as well as their goals for 2012.

According to Byers, 2011 was a "very solid" year for the MSO; sales totaled over $600 million and exceeded the group's objectives for the year. 2011 was also a big year for continued growth and acquisition of new locations, which will also continue to be an objective for 2012.

"We have acquired 17 new locations in the last few months," said Byers. CARSTAR plans on focusing on growth in California especially for 2012. Byers also said that the new stores that were acquired in 2011 were very successful--seeing 50 percent higher revenues than stores acquired in 2010.

Published in INDUSTRY NEWS

The affiliate associations of the National Automotive Trades Association of Canada (NATA) have joined with other major OEM associations in the United States and Australia in releasing the following position statement:

“As the largest association of grassroots collision repairs in Canada, we hereby recognize published repair procedures, as provided by automotive original equipment manufacturers (OEM) as the official industry recognized “Repair Standards” for collision repair. These standards, where they exist, shall be the basis for the establishment of training, testing, repair practices and documentations.

Whereas we acknowledge the OEM repair procedures are incomplete in comparison to the full scope of vehicles and repair operations which exist in the marketplace, the OEM published repair procedures shall serve as the baseline for industry repair standards, with the recognition that further development of procedures will be necessary in areas not covered by published procedures.”

As well as Canada’s National Automotive Trades Association, and the Collision Repair Specialists of Australia, other associations signing on to this statement are 22 U.S. state associations, as well as the Alliance of Automotive Service Providers , the Automotive Service Association, the Society of Collision Repair Specialists and the Assured Performance Network.

While most collision repairers assume Original Equipment Manufacturers’ (OEM) procedures are standards by default, it has never been officially established.

For further information, please contact Rob Lang, President, NATA at 604-273-1111 or
This e-mail address is being protected from spambots. You need JavaScript enabled to view it or through the NATA web site at www.natacanada.ca

Published in INDUSTRY NEWS

PARTS Act Would Limit Patent Protections for Vehicle Parts

U.S. Reps. Darrell Issa, R-Calif., and Zoe Lofgren, D-Calif., recently introduced H.R. 3889, the Promoting Automotive Repair, Trade and Sales (PARTS) Act in the House of Representatives. The bill would amend the U.S. design patent law to change the period of design patent protection for automakers from 14 years to 30 months.

Both members serve on the House Judiciary Committee’s Subcommittee on Intellectual Property, Competition and the Internet. Lofgren introduced auto parts patent legislation in the last Congress.

The new subsection reads as follows:
“It shall not be an act of infringement of such design patent to make or offer to sell within the United States, or import into the United States, any article of manufacture that is similar or the same in appearance to the component part that is claimed in such design patent if the purpose of such article of manufacture is for the repair of a motor vehicle so as to restore such vehicle to its appearance as originally manufactured; and after the expiration of a period of 30 months beginning on the first day on which any such component part is first offered to the public for sale as part of a motor vehicle in any country, it shall not be an act of infringement of such design patent to use or sell within the United States any article of manufacture that is similar or the same in appearance to the component part that is claimed in such design patent if the purpose of such article of manufacture is for the repair of a motor vehicle so as to restore such vehicle to its appearance as originally manufactured.”

“Competition is the hallmark of our free market system,” Issa said. “Consumers have dozens of choices in electronics, food, service, clothing and other products – this same array of choices, across all price points, should also extend to automotive repair parts.”

Not surprisingly, OEMs oppose this limitation on their design patents. In the past, groups opposing similar legislation have said that "copycat" parts are harmful to OEMs and consumers alike.

At a 2010 hearing, Damian Porcari, director, Enforcement and Licensing, Ford Global Technologies, said, "The copyists want to eliminate design patent protection because that's what they make. As soon as their business model includes engines, brakes and air bags, we will likely hear the call for the elimination of patent protection on all types of replacement parts. And it won't stop with cars. The denial of intellectual property rights will always reduce copiers' costs."

Published in INDUSTRY NEWS
Wednesday, 08 February 2012 22:08

Guardian Auto Glass Expands in Colorado

Guardian Auto Glass, LLC announced February 2 that it is expanding its operations into Colorado Springs, Colorado and has named Mark Campos to oversee that growth. The group’s newest facility will be located on Central Park Drive in Colorado Springs.

Guardian Auto Glass provides glass repair and replacement services for automobiles, buses, trucks and recreational vehicles and now has more than 50 locations throughout the United States.

Campos has more than 10 years of auto glass retail experience and will be an equity owner and manager in the new Guardian Auto Glass location.

“We are excited to begin operations in Colorado Springs with a great team headed by Mark Campos,” said Jerry Ray, vice president and managing partner of Guardian Auto Glass. “Mark will lead our sales effort and Rodney Schroth will provide operations management,” said Ray. Schroth is currently an equity partner and manager in the company’s Denver operations.

Guardian Auto Glass LLC was formed in 2010 between Guardian Glass Company, a wholly owned subsidiary of Guardian Industries Corp., and LRST LLC to manage and grow the retail auto glass business of Guardian.

Guardian Auto Glass LLC is also seeking owners, qualified sales professionals and operations managers who seek ownership and/or employment opportunities in their markets, throughout the US. All inquiries will be treated confidentially and should be directed to This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Published in INDUSTRY NEWS

Manheim Auto Auctions announced the winner of its eighth annual Barbara Cox Anthony Automotive Woman of the Year Award on February 5 at the National Automobile Dealers Association (NADA) convention. This year’s award went to Rachel Richards, Sonic Automotive’s vice president of retail strategy and chief marketing officer.

According to Auto Remarketing News, Richards was awarded at Northwood University’s annual breakfast during the NADA convention in Las Vegas which was held February 3 through 6, 2012.

The award recognizes Richards for the contributions she has made to both the automotive industry and her Charlotte, N.C. community.

Richards has been with Sonic, a Charlotte-based automotive retailer since 2006. Before her time with the dealer group, Richards served in field, regional management and corporate positions at Ford and Ford Credit.

Richards also reaches out to her community through a number of avenues. Among other volunteering efforts, NADA officials noted that she is a Girl Scout leader and supports Habitat for Humanity.

“I am truly honored to receive this very prestigious award and be recognized for my accomplishments in our field. Upon entering the automotive industry, after my graduation from college, I would never have dreamed that my contributions and body of work would be recognized and honored in this way,” Richards noted, according to Auto Remarketing News.

Published in SOUTHEAST NEWS

Georgia Northwestern Technical College, a two-year technical college located in Rome, GA, is considering building another campus in Ringgold. Ringgold, near the Georgia-Tennessee border, is a small town of about 2,500 people.

According to the Chattanooga Times Free Press, college and county officials are considering building the campus on 50 acres owned by Catoosa County across from Rollins Industrial Park in the southwest area of town.

According to the Associated Press, College President Craig McDaniel estimated it would take only a year to 14 months to complete construction once land is available. The technical college's focus is on careers in the automotive, aviation and other commercial industries. City officials speculated that the Ringgold campus would be centered around its automated manufacturing lab, which would train students to work with robotics used in automotive factories.

This campus would be the eighth location for the technical college, with seven locations already in Rome, Calhoun, Rockmart, Rock Spring and Dalton.

For more information please visit www.gntc.edu.

Published in SOUTHEAST NEWS

A scientific report issued by Gov. Bobby Jindal's administration predicts that the Louisiana coast could see about 3 feet of sea level rise along the already low and vulnerable Louisiana coast by 2100 — a prediction that leaves this Cajun coast drowning and under siege from storm surge for decades to come.

To read article go HERE

 

Published in Insurance Actions
Wednesday, 08 February 2012 17:07

Chief University Releases 2012 Training Schedule

Chief University, the trusted training arm of Chief Automotive Technologies, announces its 2012 schedule of hands-on training courses for collision repair technicians, estimators and appraisers.
The schedule includes many opportunities to take Chief’s newest course on Design Based Repair. This comprehensive class features 16 hours of instruction on the efficient, economical and proper repair of a vehicle to return it to original design specifications. The course concentrates on the use of new materials including high-strength steels, boron, aluminum and carbon fiber in modern vehicle design, as well as the proper use of OEM information and repair procedures to effect thorough, correct and safe repairs to the vehicle and its advanced safety systems.
Other Chief University classes scheduled this year cover computerized measuring, structural analysis and repair, steering and suspension, and collision theory.
Chief University classes are held in training centers throughout the United States and Canada. They combine classroom training with hands-on demonstrations and practice. All courses are led by professional Chief certified instructors, and most are approved for I-CAR points through the I-CAR Industry Training Alliance program. Chief training also has been certified by the National Institute for Automotive Service Excellence (ASE) for compliance with the Continuing Automotive Service Education (CASE) Standards. Most Chief University classes cost $655 and include comprehensive training materials and certificates of completion. Structural Damage Analysis is a three-day course that costs $985.

Class offerings are updated frequently. A partial schedule of available classes is below. For the most up-to-date schedule, course descriptions and to register, visit www.chiefautomotive.com/training/chiefuniversity.asp.

Technician/Estimator/Appraiser

Technician Classes

Estimator/Appraiser Classes

Design Based Repair

Computerized Measuring Training

Structural Damage Analysis

Feb. 21-22

Mather Air Force Base, Rancho Cordova

CA

Feb. 14-15

Pompano Beach

FL

Feb. 21-23

Windsor Locks

CT

Feb. 21-22

Collegeville

PA

Feb. 15-16

Columbia

MD

March 6-9

Madison

WI

Feb. 23-24

Norman

OK

Feb. 21-22

Norman

OK

March 13-15

Mather Air Force Base, Sacramento

CA

March 8-9

Norwalk

CA

March 6-7

Wheeling

IL

March 20-22

Charlottesville

VA

March 13-14

Inkster

MI

March 20-21

Lakewood

CO

April 3-5

Portland

OR

March 22-23

Lakewood

CO

March 27-28

Eustis

FL

April 3-5

Arlington

TX

March 29-30

Calgary

AB

April 3-4

Williamsport

PA

April 10-12

Alpharetta

GA

April 17-18

Madison

WI

April 3-4

Pompano Beach

FL

April 10-12

Orem

UT

June 5-6

Charlottesville

VA

April 25-26

Mather Air Force Base, Rancho Cordova

CA

April 17-19

Collegeville

PA

Aug. 7-8

Alpharetta

GA

May 1-2

Boise

ID

May 1-3

Windsor

CT

Oct. 9-10

Madison

WI

June 5-6

Troy

NY

May 8-10

Wheeling

IL

Nov. 13-14

Orem

UT

June 12-13

Pompano Beach

FL

May 15-17

Lakewood

CO

Dec. 11-12

Richardson

TX

Aug. 28-29

Pompano Beach

FL

June 12-14

Windsor

CT

Sept. 11-12

Charlottesville

VA

July 10-12

Charlottesville

VA

Nov. 6-7

Pompano Beach

FL

July 17-19

Hopkinton

MA

July 24-26

Inkster

MI

Full Frame Analysis & Repair Planning

Oct. 9-11

Windsor

CT

March 8-9

Wheeling

IL

Dec. 18-20

Windsor

CT

March 13-14

Altoona

PA

 

 

 

March 20-21

Collegeville

PA

Advanced Frame Analysis

March 29-30

Eustis

FL

Feb. 28-29

Windsor

CT

April 5-6

Pompano Beach

FL

March 27-28

Collegeville

PA

April 10-11

Verona

PA

May 8-9

Windsor

CT

Aug. 30-31

Pompano Beach

FL

May 15-16

Charlottesville

VA

Sept. 13-14

Charlottesville

VA

June 19-20

Windsor

CT

Nov. 8-9

Pompano Beach

FL

June 26-27

Madison

WI

Dec. 13-14

Richardson

TX

July 24-25

Madison

WI

 

 

 

Aug. 7-8

Orem

UT

Advanced Steering & Suspension

Oct. 2-3

Lakewood

CO

March 1-2

Windsor

CT

Oct. 2-3

Windsor

CT

March 29-30

Collegeville

PA

Oct. 16-17

Collegeville

PA

May 10-11

Windsor

CT

Oct. 16-17

Alpharetta

GA

May 17-18

Charlottesville

VA

Oct. 23-24

Charlottesville

VA

June 21-22

Windsor

CT

Oct. 23-24

Arlington

TX

June 28-29

Madison

WI

Oct. 30-31

Hopkinton

MA

July 26-27

Madison

WI

Nov. 6-7

Wheeling

IL

Aug. 9-10

Sandy

UT

Dec. 4-5

Windsor

CT

Oct. 4-5

Windsor

CT

 

 

Oct. 4-5

Lakewood

CO

Advanced Steering/Suspension Analysis

Oct. 18-19

Alpharetta

GA

Oct. 4-5

Lakewood

CO

Oct. 18-19

Collegeville

PA

Oct. 25-26

Arlington

TX

Oct. 25-26

Arlington

TX

Nov. 8-9

Wheeling

IL

Oct. 25-26

Charlottesville

VA

Nov. 1-2

Hopkinton

MA

Nov. 8-9

Wheeling

IL

Dec. 6-7

Windsor

CT

 

 

Unitized Body Analysis & Planning

Feb. 16-17

Pompano Beach

FL

Additional classes offered by Chief University include Advanced Unibody Repair and Advanced Frame Repair. Classes may be scheduled at a customer location as long as a Chief frame rack and at least 12 students are available. Customized training is also available.

For more information about Chief University training, visit www.chiefautomotive.com or call Customer Service at (800) 445-9262.

About Chief Automotive Technologies

Chief Automotive Technologies, a Vehicle Service Group (VSG) brand, is one of the world’s largest manufacturers of high-quality collision repair products and services, including frame-pulling equipment, vehicle anchoring systems, computerized measuring systems, and vehicle frame specifications. Chief is also a leading provider of comprehensive training on structural analysis, computerized measuring, collision theory and design based repair. Additionally, Chief is the exclusive supplier of Elektron welders, battery chargers and plasma cutters in North, Central and South America.

VSG comprises eight major collision repair and vehicle lifting brands: Chief Automotive, Rotary Lift®, Forward® Lift, Direct-Lift®, Hanmecson®, Revolution® Lift, Blitz® and nogra®. Based in Madison, Ind., VSG has operations worldwide, including ISO 9001-certified manufacturing facilities on three continents. VSG is part of the Engineered Systems segment of Dover Corporation (NYSE: DOV), a multi-billion dollar, global producer of innovative equipment, specialty systems and value-added services.

 

 

Published in Tech Notes

After agreeing to pay in full for procedures and materials previously denied, State Farm has now also agreed to pay for all attorney fees and costs on two claims brought by Ray Gunder on behalf of his customers.

Gunder has a slew of cases on behalf of his customers at Gunder's Auto Center in Lakeland, FL, against the insurance company. In these two cases State Farm agreed to pay a total of $1,493.00 and $2,757.50 for cases filed on behalf of Mickey Brewington and James Locascio, respectively. This brought the total paid for legal fees and court costs to $4,250.50. State Farm also paid in full the parts of the repair estimates in this case that were previously denied. Payment was remitted to Gunder's legal representation on February 2.

“It will be interesting to see how the other three active lawsuits we have filed against State Farm on behalf of our customers turn out,” continued Gunder. “There are an additional 25 more in line behind those which are ripe to be filed for similar issues. We’ll just keep pounding that rock!”

Published in SOUTHEAST NEWS

The Santa Clara chapter of the California Autobody Association (CAA) will hold their February meeting on Wednesday, February 15 at 6 pm at the Three Flames Restaurant in San Jose. The cost is $25 Members and $35 Non-Members.

The topic of the meeting will be Web Based Parts Ordering Systems and will presented by OEConnection and Auto PartsBridge. OEConnection is an award winning technology leader and innovator of original equipment (OE) replacement parts solutions. As the automotive industry’s largest OE parts marketplace. OEConnection connects more than 32,000 North American buyers and sellers to seamlessly market, manage, and move an average of 6 million OE parts transactions monthly. OEConnection is used by more than a dozen OEMs, including Honda, Ford, GM Nissan, VW, and Mazda.

Auto PartsBridge® is an electronic parts ordering system that gives you access to the same parts information that dealerships have. Ordering parts is now as fast as a fax and easier than a phone call. As a body shop user, Auto PartsBridge allows you to tailor your parts ordering process to be as easy as a click of a button or as thorough as checking every part against the parts catalog to verify part number and pricing accuracy. You can also reference select automaker catalogs to look for missing clips and fasteners. The best part is there is no cost to you. Toyota utilizes Auto PartsBridge.

Please contact 2012 Chapter President, Randy Greenblat, Auto Collision Center at 650-994-9900 to RSVP.

Published in WESTERN NEWS

The New York State Auto Collision Technicians Association, (NYSACTA) announced February 2 it is alerting its members and the general public to the potential safety risks with the use of aftermarket crash parts, and is calling on all insurers in NY who specify the use of un-tested, unqualified, NON-OEM compliant crash parts to take corrective action immediately.

NYSACTA President, Mike Orso said, “I would think safety would be the most important element of any collision repair. Some insurers by their actions are putting their claimant or insured’s family in a vehicle that the [insurer] specified a repair with untested, at risk parts to save money. No one should be re-engineering a car after a wreck as it puts the consumer in damage as well as all highway users at risk. It creates un-due legal liability on the repair shop.” Orso went on to say,  “the rules are: Repair or Replace the vehicle after a crash. Meaning; return the vehicle to pre-loss condition. One issue here is that; there is no recall system in place to warn consumers that their vehicle may be unsafe to drive or that their families safety is in unknown, unpredictable peril should a repaired car be involved in a another crash. Consumers should call their repair shop or check their collision invoice to identify what parts that may have been installed that are aftermarket. NY State Law requires shops to note the status of parts used in the repair, i.e. New, OEM, Used, Aftermarket, Reconditioned or Repaired.”

Published in NORTHEAST NEWS

In preparation for the AASP/NJ's 35th annual NORTHEAST Automotive Services show, the Alliance of Automotive Service Providers of New Jersey (AASP/NJ) held their first-ever NORTHEAST exhibitor boot camp on January 12. The AASP/NJ hoped that this would help exhibitors be more successful at this year's show. The three-hour seminar was held by Susan Friedmann, the "Trade Show Coach." Friedmann is an author and expert in training exhibitors on how to improve and get the most out of their trade show experiences.

“We really didn’t know what to expect when we first found Susan,” said AASP/NJ President Jeff McDowell. “Her qualifications were outstanding so we didn’t doubt what she would bring to the table. We just weren’t sure how our exhibitors would respond.”

The AASP/NJ took surveys following the seminar; the outcome of these surveys encouraged them to continue to hold the bootcamp annually.
“Boot Camp was very informative,” one attendee replied. “It had lots of good information and addressed a lot of mistakes that everyone takes for granted.” Another added, “It covered all aspects of booth presentation at the show. Very comprehensive and well paced. I would recommend this boot camp to colleagues if they want to benefit their company as part of any trade show.”

NORTHEAST™ 2012 takes place March 9, 10 and 11, 2012 at the Meadowlands Exposition Center of Secaucus, NJ. For more information on the show and AASP/NJ, please visit www.aaspnjnortheast.com.

Published in NORTHEAST NEWS

Banking and Insurance Department Commissioner Tom Considine left his post effective Feb. 10, New Jersey Gov. Chris Christie announced on January 30.

Considine plans to return to work in the private sector, according to Insurance Journal. He will become the new chief operating officer of MagnaCare in March, after leaving the NJ Banking and Insurance Department. MagnaCare is a health plan management company. At a news conference in Trenton, NJ, Gov. Christie also nominated Ken Kobylowski to succeed Commissioner Considine. Kobylowski has served as chief of staff to Considine since 2010, and acting director of banking since last October.

Considine served as a vice president with MetLife legal affairs for 17 years prior to serving as NJ commissioner. Considine also previously served as a litigation associate at Connell, Foley and Geiser, a New Jersey law firm.

Published in NORTHEAST NEWS

On February 3, Chris Abraham, President of Service King Collision Repair Centers, announced the appointment of Justin Regan as the company's new Vice President of the Houston market.

In November of 2008, Abraham accepted the challenge of assembling a team to develop the Houston market with the goal of having a multi-location collision repair operation to compliment the company's success in the Dallas Ft. Worth market. Just last month, Abraham the former Vice President of Houston was promoted to President of Service King.

Abraham said, "Justin Regan is a respected and talented teammate who will serve the Houston market proud." Abraham added that Regan will continue building on their recent expansion in Houston with a new location scheduled to open in Clearlake, Texas within the next three months. Regan will continue his goals of implementing the Service King culture into a relatively new market and working closely with Service King leadership to maintain consistency within the organization between markets to ensure Service King's success.

Regan joined the Service King team in 1996. He began his Service King career as a service adviser and within a few years moved into management. Regan has managed 2 Service King locations, including the opening of the Grand Prairie facility in 2000. While under Regan's leadership, his Grand Prairie team won 5 straight Top Shops as well as the esteemed annual "Morgan Award" for the top performing location within the Service King organization.

Published in SOUTHWEST NEWS

Texas Gov. Rick Perry has announced the state is investing $1.2 million through the Texas Enterprise Fund (TEF) in Continental Automotive Systems Inc., to relocate production of its sensors and actuators from Europe and Asia to its plant in Seguin, TX, creating 300 new jobs and $113 million in capital investment.

"Employers from around the nation and all over the world continue to look to Texas as the premier location for business expansion, relocation and job growth thanks to our low taxes, reasonable and predictable regulations, fair legal system and skilled workforce," Gov. Perry said. "This TEF investment in Continental will create hundreds of jobs, pump millions of dollars in capital investment into the area, and further strengthen Seguin's diverse economy."

Continental is one of the world's largest automotive industry suppliers. The company manufactures engine, transmission and hybrid control units at its plant in Seguin, and will begin producing sensors and actuators. Continental AG, the parent company, also has facilities in Houston and Uvalde.

"Today's announcement would not have been possible without the strong support of and collaboration with the state of Texas and Texas Enterprise Fund, Seguin Economic Development Corporation, City of Seguin and Guadalupe County officials," Kregg Wiggins, senior vice president, NAFTA Powertrain Division for Continental said. "We truly appreciate their support and look forward to expanding our business in this region."

Published in SOUTHWEST NEWS

The Quality Parts Coalition (QPC) has announced its support for collision repair parts legislation introduced February 2 by U.S. House Judiciary Committee Members Darrell Issa (R-Calif.) and Zoe Lofgren (D-Calif.). The QPC urges quick passage of the bill by the House Judiciary Committee in early 2012 and is looking forward to working with members of the U.S. Senate Judiciary Committee to introduce a companion bill very soon.

The new House bill – Promoting Automotive Repair, Trade, and Sales (PARTS) Act – would amend section 271 of title 35 of current U.S. design patent law, reducing from 14 to 2.5 years the period during which car companies can enforce their design patents on collision repair parts against alternative suppliers. The period for such enforcement would begin upon the first offer for sale of the car model containing the design patented part in any country. This amendment would enable relatively quick access to affordable substitutions for American car owners. Australia and a number of European countries have already passed similar repair clause laws. 

“The Quality Parts Coalition praises U.S. Representatives Issa and Lofgren for their leadership in protecting the rights of American drivers,” said Eileen Sottile, executive director of the QPC. “We urge Congress to pass this bill so that consumers can continue to have access to affordable, quality alternative replacement parts.”

According to the QPC, American consumers have benefited from the availability of quality, lower-cost alternative auto replacement parts to repair their damaged vehicles for more than 60 years. On average, competition in the collision parts industry saves consumers approximately $1.5 billion a year, according to economists at the Microeconomic Consulting & Research Associates. But car companies, which control more than 72 percent of the market, are trying to block competition. They are getting and enforcing design patents against the alternative collision parts industry – at the expense of consumers and businesses. If they succeed, American car owners will be left with very limited options and added costs and insurance premiums when repairing their vehicles. If Congress does not act, many older and lower-income Americans will also end up paying higher prices for parts and insurance premiums or will forgo repairing their vehicles all together. In some cases, the higher cost would lead to insurance companies declaring more damaged vehicles as “total wrecks.” As a result, these consumers may be forced to replace a repairable vehicle with a new car – a purchase that for many is not feasible.

The QPC has launched a “Write Congress” widget on its website – powered by award-winning e-advocacy company POPVOX – to encourage consumers, seniors and industry leaders to tell Congress they support this bill.

Published in INDUSTRY NEWS
Thursday, 02 February 2012 21:29

Eddie Quintela Thanks GEICO

I would like to take this opportunity to thank Geico insurance for doing the right thing for our mutual customers.   As many of you know, I have been involved in a disagreement with Geico regarding the 10% discount that they take off of domestic OEM parts.  In the past 2 weeks, Geico has ceased to take this discount/deduction.  They have paid full OEM list price.  Geico has also offered to settle my original law suit, and pay us the full amount along with court costs and attorney fees.  Geico has opened up the path of communication with me and I feel that they are genuinely trying to do the right thing for our mutual  customers.

Just between yesterday and today I have had two Geico claims that they have paid all labor operations, return fee/earned profit on defective aftermarket parts, color sand and polish, color tint, mechanical labor on any item that is coded with a “M” In the database.  I have had discussions with local management and their management, and it appears that they want to do right by all parties.

I would also like to thank Mr. Brent Geohagan, my attorney for his legal expertise.  Mr. Barrett  Smith of Auto Damage Experts, for his guidance and consulting, and Mr. Ray Gunder of Gunder’s Auto center for showing all of us that it is not wrong for us to stand up for our customers, techs, and our industry.  I truly believe that these three gentlemen will help transform our industry.

For background on this issue see HERE

and HERE

Eddie Quintela

Collision Concepts

d/b/a  Boca Raton Auto Service

ph. 561-265-2333

fax 561-265-2355

www.collisionconcepts-fl.com

 

Published in SOUTHEAST NEWS

The Society of Collision Repair Specialists (SCRS) said the Northern Michigan Body Shop Association (NMBSA) is its newest affiliate association member.

Founded in 2008, the NMBSA’s primary focus is collision repairers located in Michigan’s Upper Peninsula and the northern tip of the state’s Lower Peninsula, although it has begun to extend into other areas in the state.

“When we first formed, a lot of shops in our area felt they were losing control over their businesses due primarily to insurance influence,” stated Sue Allor, a founding member of NMBSA who now serves as the association’s secretary. “I felt strongly, as did many others, that we had to educate ourselves to succeed in the face of our challenges—to find out what tools and processes would help us operate better; to hear what our peers had gone through and how they had met and overcome difficulties; and most importantly to become aware of our rights and protections under the law, and understand that the customer is the vehicle owner, not the insurer.”

Published in INDUSTRY NEWS
Wednesday, 01 February 2012 17:05

I-CAR Announces Two New Managers

I-CAR named Doug Schlueter National MSO Manager and Rene Rodarte as Schlueter’s successor as South Central Regional Manager.

Jeff Peevy, I-CAR Senior Director, Field Operations and Segment Development, said, “Doug will be instrumental in his new role as National MSO Manager at I-CAR. He will focus on growing the Multi Shop Operator (MSO) segment and will establish and maintain relationships, as well as work to improve operational efficiencies.

Through serving in the role of South Central Regional Manager since 2009, Schlueter has gained a clear understanding of the needs of the MSO segment and has the skills necessary to help I-CAR and the industry achieve its goals.”

Published in INDUSTRY NEWS
Wednesday, 01 February 2012 16:59

Caliber Acquires California MSO 101 Collision

Caliber Collision Centers, operator of collision repair facilities in California, Nevada, Arizona and Texas, announced Feb. 1 that it has acquired 101 Collision, a five shop MSO with locations along the Southern California coast: Westlake Village, Burbank, Oxnard, Santa Barbara and Simi Valley.

“Today’s announcement is a Caliber Collision milestone with an acquisition that brings Caliber to 100 centers.  This acquisition further cements our strategic expansion plans across core markets as we provide our insurance clients with the customer focus, cost management, and operational consistency they require in today’s competitive insurance market” said Steve Grimshaw, Caliber Collision Centers’ Chief Executive Officer.

“We recognized that 101 Collision and its management team provided Caliber with the perfect opportunity to expand our market presence along the Southern California coast behind a high quality brand committed to complete customer satisfaction” added Grimshaw.

Another MSO acquisition is likely to be announced shortly.

Published in WESTERN NEWS
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