“Fast paced” is the description of this parts department, something I understand is normal in this area. Usually, this results in a belief that no growth is possible, all resources are already at maximum. Jake is proof that there is always room for improvement, always room for another customer. You can always find a way to improve your operation.
Acura supports Jake, delivering daily orders and implementing the “Collision Select” program, allowing Jake to compete on pricing with aftermarket and used parts suppliers. Yes, price is still an issue with some shops; forced by cut-rate insurance policies to use the cheapest parts available. These insurance companies willingly force some shops to accept parts that void their customer’s warranties. Other shops, some in their second generation, are strong enough to resist these pressures and insist on quality repairs. The strong partnership between Jake and these shops - always putting their customer first - contributes to their mutual success.
There are over 20 million people in the area, and the pressure on the body shops and dealers after a hail storm is unbelievable. Jake and his crew take inclement weather in stride, always answering the phone with a smile and a welcoming attitude. There are five other Acura dealers within 20 miles, offering some competition, but Acura of Westchester is obviously the best choice.
I am proud to include Acura of Westchester in my list of Distinctive Dealerships.
Larry Williams is a former parts manager and consultant with national awards and over 30 years of experience in creating profitable departments. He can be reached at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .
