My place for the day was at a little table next to the register. A large stack of my books was neatly spread across the table. People would walk by, glance, and smile. The owner of the store would make short references to my book and try to get people interested in talking to this so called “author” sitting there all solemn and quiet. The register was busy with small book purchases and a few patrons from the bar. Very home spun and relaxing, a lot of ‘hellos’ and “how’s the weather” comments throughout the afternoon. Some people would ask about the football game coming up and others would want to know where a certain book was.
All this was going on while I sat there patiently waiting for the clock to roll around to my designated leaving time. Not that I wanted to leave, oh no, I was enjoying the atmosphere and the quiet nature of the daily workings of the store.
That brings me to the thought that crossed my mind. Are these the same people that come to my shop with an attitude and misconceptions of the auto industry? Probably so. I have often wondered if it’s my attitude that brings out the worst in people, but, the whole time I was sitting there I was still the mechanic. I was still the guy they needed to fix their car. However these people didn’t know me as such. I was an unknown author signing books.
When someone would ask about my book I would tell them that it was a book about people and the daily happenings at my repair shop. That it was funny, but informative, and you would definitely get something out of it. If you knew a person in the auto industry this would make a great gift and they would get a great kick out of reading it too. Well, something like that anyway. Most of the time I would get a disagreeable hmmm in response. Others had that pondering look as if they were going back into their memory trying to find what was so funny about getting the oil changed on their car. And then walk away shaking their head. I didn’t find that in anyway offensive, or disrespectful. I found it to be a logical, and a very intelligent way for a person to state their opinion without saying much at all. I admire folks like this, the ones that can speak their minds without uttering a word.
As each and every one of these patrons would checkout at the register they gladly paid for their things and gave a big thank you to the person behind the counter. I never heard one person ever ask “why does this cost so much”, “I think you shouldn’t charge so much for this sandwich,” “I know a place down the street that can do the same thing for half of what you’re charging.”
Now that’s funny, that’s pretty much what I hear every day. What gives? Oh, now don’t get me wrong, it’s not every customer that complains about the prices. I have many, many customers that are eager to pay for my time and service, even a few that think I’m not charging enough for what I do. I even have some that feel the need to leave a tip. It’s those that want to complain and complain and complain that irks me. I have even had some tell me that I should give them the part for what I paid for it. Does the book store give you the book for what they paid for it? Come on people. I wish I knew why it is the way it is, but for some reason perfectly sane people arrive at an auto repair shop and become tyrannical evil forces. Is it the smell of 90 weight oil in the air? Could it be the constant groan of pneumatic tools in the background? I wish I knew. Maybe after I retire I’ll take a job somewhere pleasant. Quiet, reserved, and ever so nostalgic. Yeah. Like a book store.
