Keystone Automotive Industries (NasdaqNM: KEYS) earned scores above 90 percent in all categories of their annual Customer Service Index (CSI) again this year. 

"Keystone puts a great deal of thought into ways we can better serve our customers, both in service and product quality. I'm delighted to see our efforts are working and our customers are benefiting," said Keystone Vice President Christopher Northup. "Keystone's goal is to maintain our role as the leader in quality, fit and finish."

When asked about awareness of Keystone's Platinum Plus line, almost 77 percent of respondents stated they are familiar with these products. "This number simply indicates there are a number of body shops we still need to communicate with about the quality and monetary advantages of using Platinum Plus," stated Northup.

Keystone excelled in all areas, but most notably the company's online business portal, OrderKeystone.com, has been well received by body shops and insurers nationwide. More than 12,000 have registered since the business-to-business site launched last November. Other categories measured included: customer satisfaction of Keystone Automotive, Platinum Plus Product line brand reach, essential service processes, purchase source influences and customer recommendations on needed improvements.