"We're mad as hell, and we're not going to take it anymore." 

Crozat

A group of Bay area collision repair shop owners have banded together to form the nucleus of a new industry group - the Collision Repair Association of California (The acronym is CRAC - but the association prefers just CRA). The fledgling organization was formed with the intent of bringing auto body repair professionals together to improve the industry by establishing a fair and competitive marketplace by working with industry stake holders while ensuring the customer receives an honest and competent repair. Industry issues such as capping, steering, labor rate surveys and legislation regarding aftermarket parts are target goals of CRA.

The seeds of activism were planted when several shop owners met at a hearing of the Senate Banking, Finance and Insurance Committee held last fall under the auspices of Senator Jackie Speier. (ABN, December 2005) Shop owners questioned representatives of the Department of Insurance (DOI) about its seeming indifference to investigating complaints against insurance company procedures made by consumers. Griping about the DOI brought Bay area shop owners together in a way that no single issue had before. Area shop owners - who are competitive in business - put aside their differences to stand up for a level playing field for themselves and their customers.

Association President Gene Crozat, owner, G&C Auto Body, Santa Rosa, stated: "As an association we are going to make our presence known. The association intends to promote our industry and better educate our customers as to their rights regarding the repair of their vehicles. We will reach out to legislators and regulators to help them better understand industry issues. Industry professionals who are interested in the future of their businesses, concerned about how the customers are treated, and want a fair deal while repairing vehicles will find a home at CRA." With four children in the family business, Crozat feels impelled to stand up and fight for the industry.

Allen Wood, formerly the BAR enforcement manager, has been retained to provide training and guidance regarding compliance requirements and to assist with legislative matters. Members will be afforded individual and group training as well as process audits that will offer the peace of mind that an operation is compliant with BAR requirements

Other members of the governing board include: vice president of legislation Todd Bishop, owner, Dibbles Collision Center, Santa Rosa; vice president of membership Blake Andros, owner of four Blake's Auto Body facilities, Santa Rosa, Rohnert Park, San Rafael and Novato; secretary Byron Orris, owner, Byron's Autobody in Napa; and treasurer Roy Carnivale, owner, Anthony's Autocraft, San Rafael.

First issue

The first issue needing attention is already on the table. Progressive has opened a drive-in drop off and pick up center in San Diego. The facility is not registered with the BAR. In a letter to the editor (see page 20), Todd Bishop explains why he believes they should be subject to BAR oversight and questions why the BAR appears to be giving Progressive preferential treatment.